[Remote] Digital Sales Representative - Expansion

Note: The job is a remote job and is open to candidates in USA. Twilio is a company that is shaping the future of communications and is seeking a Digital Sales Representative - Expansion. This role involves managing and expanding customer accounts within the Self Service segment, focusing on customer acquisition, upselling, and maintaining high levels of customer satisfaction.

Responsibilities

• Manage and expand customer accounts within the Self Service segment
• Own a book of business with the goal of protecting revenue and driving upsell and cross-sells
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results
• Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Work closely with marketing teams to align on messaging and campaigns
• As a Digital Sales Representative you will live the Twilio Magic values:
• BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
• WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
• EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
• DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
• RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time

Skills

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance
• Demonstrated track record of managing business forecasts and financial models
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Entrepreneurial mindset with appetite to define processes and build programs
• Record of delivering revenue and gross profit results
• Excellent verbal and written communication skills

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• This role may be eligible to participate in Twilio’s equity plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.
• Twilio empowers employees to build positive change in their communities by supporting their volunteering and donation efforts.

Company Overview

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