CRM Technical Lead

We are seeking an experienced CRM Technical Lead to architect, drive, and optimize enterprise-grade CRM solutions that power customer experiences and internal operations. This role requires a strong technical leader with deep experience in CRM platforms, backend engineering, cloud architecture, and systems integration. As the Staff Enterprise Applications Engineer, you will own the end-to-end technical strategy, oversee implementation across teams, guide engineering best practices, and ensure scalable, secure, and high-performing CRM ecosystems. You will collaborate with cross-functional partners, mentor engineers, and lead the development of integrations, microservices, and platform enhancements.

Key Responsibilities

CRM Architecture & Strategy

• Own end-to-end CRM architecture, including data models, workflows, automations, and integrations.
• Lead modernization efforts: legacy migrations, greenfield builds, and platform optimization.
• Drive AI-assisted capabilities and agent-journey enhancements.

Technical Leadership

• Lead and mentor CRM/backend engineers through design, development, and deployment.
• Define engineering standards, code quality guidelines, and best practices.
• Conduct architecture/design reviews and guide technical problem-solving.

Software Engineering & Integrations

• Build and maintain backend services, microservices, and APIs (Java, Python).
• Develop secure, scalable integrations across internal and external platforms.
• Ensure strong CI/CD pipelines, automated testing, and service observability.

Cloud & Infrastructure

• Architect and deploy cloud-native CRM solutions on AWS (DynamoDB, SQS/SNS, Lambda, API Gateway).
• Monitor performance, optimize resiliency, and troubleshoot CRM systems.
• Partner with DevOps/SRE/Infra to ensure scalability, security, and reliability.

Cross-Functional Collaboration

• Work with product, business, and operations teams to translate requirements into technical solutions.
• Support planning, estimation, and prioritization.
• Maintain clear documentation for architectures, workflows, APIs, and operations.

Operational Excellence

• Oversee CRM maintenance, enhancements, and support workflows.
• Track and improve system performance, reliability, and customer engagement processes.
• Ensure compliance with security, privacy, and data-governance standards.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 7-10+ years of CRM engineering experience with significant CRM development exposure.
• Hands-on experience with at least one major CRM (Salesforce, Zendesk, Kustomer, Zoho, HubSpot, etc.)
• Strong programming skills in Java and Python, with expertise in microservices architecture.
• Proficiency with AWS, including services like DynamoDB, SNS, SQS, Lambda, API Gateway, Pub/Sub, and Lambdas, and other common AWS services.
• Strong understanding of system design, API architecture, distributed systems, and data modeling.
• Proven experience leading engineering initiatives, mentoring team members, and driving technical decisions.
• Excellent problem-solving, debugging, and communication skills.

Preferred Qualifications

• CRM Experience in Amazon Connect, Customer profile.
• Proven experience leading CRM migration or large-scale implementation programs.
• Deep knowledge of microservices, event-driven architectures, and integration patterns.
• Experience working in Agile/Scrum environments and with modern DevOps practices.
• Familiarity with customer care operations and analytics tools.

The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between USD$112,000-148,000/year. However, base pay offered may vary depending on multiple factors, including role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including bonus, equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment. We're committed to inclusivity and selecting the strongest candidate-no matter their background. Even if you don't meet every listed qualification, we encourage you to apply. We're happy to support growth in areas essential to the role. Interested in learning more about our workplace? Visit and follow our LinkedIn, and Glassdoor pages to read employee insights and get updates of what it's like to be part of Arlo. Apply tot his job Apply To this Job