Window and Door Field Service Tech II
Job Description
Window and Door Field Service Tech II, in Temecula, CA Milgard is seeking a skilled and customer-focused Window & Door Field Service Technician II to support our Phoenix service area. In this role, you will diagnose and repair window and door products, provide excellent customer service, and represent Western Window Systems professionally in the field. This position is ideal for a technician with hands-on window and door experience who can work independently on standard service calls and support more complex jobs with guidance when needed. Window & Door Field Service Technician II Monday-Friday | 6:00 a.m. start $24.00 - $29.00 per hour (depending on experience) About Western Window Systems Western Window Systems, part of MITER Brands, is a leading manufacturer of contemporary aluminum windows and large-format multi-slide door systems. Headquartered in Phoenix, AZ, Western is known for innovative designs, precision engineering, and high-quality products used in residential and light commercial projects across the Southwest. MITER Brands is one of the nation's largest window and door manufacturers, with trusted brands that include Western Window Systems, Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations.
Responsibilities
As a Service Technician II, you will:
- Perform field service work on windows and doors in residential and light commercial settings
- Diagnose product and installation issues and complete repairs safely and efficiently
- Communicate professionally with homeowners, builders, and internal team members
- Schedule service appointments and order required parts
- Use hand and power tools, ladders, and equipment to complete service tasks
- Determine warranty-related issues versus installation or jobsite conditions
- Support large or complex service projects under the direction of a Team Lead or senior technician
- Maintain accurate documentation of service work using mobile devices and company systems
- Ensure job sites are left clean and restored to original condition
- Maintain cleanliness, organization, and inventory of service vehicle and warehouse materials
- Provide feedback to leadership on recurring service issues and product observations
- Assist with training and onboarding of newer technicians as needed
Qualifications
- High school diploma or GED
- 3-5 years of experience in window and door installation, manufacturing, or field service
- Working knowledge of window and door products, components, and basic repair methods
- Ability to work independently and as part of a team
- Clean driving record
- Basic proficiency with Microsoft Outlook, Word, Excel, and Windows applications
- Experience using tablets or mobile devices for work orders and documentation
- Strong communication, customer service, and problem-solving skills
Why Join Western Window Systems
- Work for a respected brand within MITER Brands
- Local Phoenix service routes
- Stable, Monday-Friday schedule
- Opportunity to grow into senior or specialty service roles over time
- Supportive team environment focused on quality and customer satisfaction
What We Offer
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. - Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance - Voluntary Life Insurance - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance - Company-paid Short-Term Disability - Company-paid Long-Term Disability - Paid time off (PTO) and paid Holidays - 401k retirement plan with company match - Employee Assistance Program - Teladoc - Legal Insurance - Identity Theft Protection - Pet Insurance - Team Member Discount Program - Tuition Reimbursement - Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. Apply tot his job Apply To this Job