Temporary Customer Service Professional

Job Description:

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Bring a positive and professional approach to providing every caller with accurate, compliant information.
• Tailor your communications to meet each caller's unique needs.
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia’s mission and values.
• Seek opportunities to collaborate and improve your skills through feedback and learning.

Requirements:

• High school diploma or equivalent
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• Excellent multitasking skills under pressure.
• Resilience, patience and a positive attitude in the face of challenges.
• Clear, concise and empathetic demeanor while responding to inquiries and requests.
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
• Equally comfortable collaborating with a team and working independently.
• Ability to handle sensitive and confidential information with discretion.
• Preferred: knowledge of medical terminology and coding.
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Benefits:

• Competitive pay
• Career growth opportunities
• Flexible and remote options

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