Experienced Healthcare Customer Service Representative – Teleperformance Remote Team

At arenaflex, we're not just a company – we're a global community of passionate individuals who strive to make a meaningful impact on the world. As a Teleperformance Remote Healthcare Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and helping people live simpler, faster, and safer lives.

About arenaflex

arenaflex is a global, digital business services company that's been at the forefront of innovation for over three decades. With a presence in over 80 countries and a team of over 500,000 inspired and passionate people, we're committed to helping the world's best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

As a Teleperformance Remote Healthcare Customer Service Representative, you'll enjoy a range of benefits that will make your career journey with us truly rewarding. These include:

• Paid Training to help you develop the skills you need to succeed
• Competitive Wages that reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At arenaflex, we believe that our people are our greatest asset. Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. As a Teleperformance Remote Healthcare Customer Service Representative, you'll be a key contributor to our mission, working in a collaborative and engaging environment that's designed to help you grow and thrive.

Your Role in Our Team

As the eyes and ears for our team, you'll be responsible for fielding customer inquiries and finding innovative ways to respond. You'll interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our people achieve their full potential and reach new heights in their careers.

Responsibilities

As a Teleperformance Remote Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media
• Finding innovative ways to respond to varying questions, issues, and concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To succeed in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success as a Teleperformance Remote Healthcare Customer Service Representative, you'll need to meet the following work-from-home requirements:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required

Join Our Team Today!

If you're ready to take your career to new heights and join a global community of passionate individuals who are dedicated to making a meaningful impact, apply now to become a Teleperformance Remote Healthcare Customer Service Representative at arenaflex. Apply for this job