Experienced Customer Education Specialist – Delivering Exceptional eLearning Experiences and Driving Customer Success at arenaflex
At arenaflex, we're committed to empowering our customers with the knowledge and skills they need to excel while fostering a deep understanding of our product. Our unwavering commitment is to deliver a flawless eLearning experience and act as the crucial bridge connecting our customers with our product team, channeling invaluable insights to drive tangible improvements.
About arenaflex
arenaflex is a leading provider of innovative solutions in the B2B SaaS industry. We're dedicated to helping our customers achieve their goals by providing seamless eLearning experiences that connect our users with our product team, bringing valuable insights to drive real improvements. Our mission is to be the global benchmark in customer education, recognized for our unwavering commitment to excellence.
Customer Education Vision
Our customer education vision is to be the centre of excellence and go-to experts for our business, ensuring customers master our product's potential. We aspire to create eLearning experiences that set the gold standard for engagement and effectiveness, while acting as the single source of truth that amplifies customer voices and drives continuous product improvements.
Position Summary
As a Customer Education Specialist at arenaflex, you will play a pivotal role in bringing our mission and vision into reality. You will be at the forefront of creating and delivering exceptional eLearning experiences to our valued customers, while serving as the bridge that connects customer insights to our product team, contributing to continuous product enhancements.
Key Responsibilities
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Product Mastery
+ Develop an in-depth understanding of our product + Become a subject matter expert by using the product and sourcing product learnings from day-to-day interactions + Keep up-to-date with product updates and changes by attending product trainings and meeting regularly with Product Managers + Assist the Customer Onboarding Team internally in maximizing product utilization for our customers + Support the CS team by unlocking their ability to guide customers to success, by developing educational modules that apply to common use cases and user workflows + Support the operational activities of arenaflex Academy's Product Education Team with the aim of complementing Customer Education materials + Provide internal support to the Product Marketing team by sharing insights gathered from the field
E-Learning Excellence
+ Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions + Ensure a seamless and effective eLearning experience for customers + Act an active role in creating the certification programs creation
Customer Engagement
+ Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions + Evaluate the feedback on eLearning materials and the overall learning experience
Single Source of Truth
+ Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights + Play a crucial role in translating customer feedback into actionable product improvements
Continuous Improvement
+ Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback + Keep up with industry best practices and emerging trends in eLearning and customer education + Create an industry-leading scenario library that enables experts to harness the full potential of arenaflex's platform
Qualifications
* Bachelor's degree in Education, Instructional Design, or a related field (Advanced degrees a plus)
- Min 3 years of experience in related field
- Fluent in English and in the local language
- Exceptional communication and presentation skills
- Project management and organizational skill sets
- Experience with Google Workplace
- Proven experience in instructional design, eLearning development, or a related role
- Strong technical proficiency, especially with eLearning tools and learning management systems such as Intellum, Skilljar, Tovuti, Talent LMS
- Strong focus on delivering value quickly to the customer and taking a highly iterative approach to your design
- A passion for continuous active learning in the B2B SaaS industry
- High level of flexibility, creativity, and accountability
- Ability to work collaboratively and bridge the gap between customers and the product team
Why Join arenaflex?
We're a progressive company that inspires our team members to create their life's work and a bigger, bolder impact. We're committed to growth and driving growth, and we're looking for talented individuals like you to join our team. If you're passionate about delivering exceptional eLearning experiences and driving customer success, we want to hear from you!
What We Offer
* Competitive salary and benefits package
- Opportunity to work with a leading provider of innovative solutions in the B2B SaaS industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements and remote work options
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're excited about the opportunity to join arenaflex as a Customer Education Specialist, please submit your application through our website. We can't wait to hear from you! Apply for this job