Experienced Customer Care Representative - REMOTE

Join arenaflex - Empowering Lives, One Call at a Time About arenaflex... arenaflex and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. At arenaflex, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.arenaflex.com.

Job Summary:

We are seeking an experienced Customer Care Representative to join our team. As a Customer Care Representative, you will be the face of arenaflex to our customer base, providing world-class customer service in a compassionate, thorough, quality, efficient, and productive manner. You will respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from arenaflex's subscribers and key accounts and from arenaflex's internal departments.

Key Responsibilities:

* Serve as arenaflex's face to our customer base by providing superior customer service in a compassionate, thorough, quality, efficient, and productive manner.

• Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from arenaflex's subscribers and key accounts and from arenaflex's internal departments by taking full ownership of the problem until fully resolved to customer's satisfaction.
• Conduct all activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of arenaflex's service offerings.
• May provide first-line troubleshooting expertise to arenaflex's customers regarding arenaflex's equipment.
• May actively sell arenaflex services or resell arenaflex's service(s) to customers who are canceling service.
• May serve as the resource for Customer Service Support Representatives
• Additional Responsibilities (Monitoring Sites):

+ Provide back-up phone support to the Call Center as requested.

Essential Qualifications:

* High School Diploma

• A minimum of 2 years of related experience, preferably in Customer Service
• Multi-tasking and problem-solving skills
• Excellent telephone etiquette
• Demonstrated proficiency in English, clear oral and written communication skills, including appropriate grammar and spelling
• Knowledge of Windows applications, particularly Microsoft Word
• Ability to navigate through a variety of computer applications
• Ability to work in a fast-paced, changing, and challenging environment
• Attention to detail with minimum typing 40 wpm.
• Good team player
• Ability to work independently

Preferred Qualifications:

* Level II Certified as a Lifeline Monitoring Service monitor is a plus, but not required

• Bilingual is a plus.

Schedule Requirements:

* Monday through Friday 12 pm to 8:30 pm (Eastern Time)

• Saturday as needed from 10 am to 4:30 pm (Eastern Time)

Benefits:

* Ongoing training and career development

• Medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family.
• Paid Holidays
• Paid Time Off
• 401K with company match

arenaflex is a:

* Drug-free workplace

• Equal Opportunity Employer
• Participates in the E-Verify program in our hiring practices to achieve a lawful workforce

Ready to Join Our Team?

If you are a dedicated, compassionate team player who is passionate about providing world-class customer service, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of an organization that makes a positive difference in the lives of those we serve. Apply Now! Apply for this job