Experienced Customer Support Specialist – Multilingual Technical Support for arenaflex Clients

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in customer experience solutions, we're committed to delivering exceptional support to our clients, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a global business outsourcing company that offers a wide range of services to help businesses streamline their operations and improve customer satisfaction. With a strong presence in over 40 countries, we're proud to be a trusted partner to many leading brands. Our team is passionate about delivering exceptional results, and we're always looking for talented individuals who share our vision.

The Role

As a Customer Support Specialist on our arenaflex team, you'll play a critical role in providing technical and non-technical assistance to our clients' customers. You'll be the first point of contact for many customers, and your expertise will be essential in resolving their queries and concerns.

Key Responsibilities

* Answer incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to arenaflex clients' customers

• Develop efficient and satisfying solutions to customer inquiries, ensuring that customers receive the support they need
• Treat customers with respect, following arenaflex's policies and procedures
• Collaborate with colleagues and managers to resolve complex customer issues and improve overall customer satisfaction
• Participate in ongoing training and coaching to stay up-to-date with the latest products and services

Essential Qualifications

* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)

• Previous experience in customer service, preferably in a call center environment (although not essential, as we provide comprehensive training and coaching)
• Strong communication and problem-solving skills, with the ability to work in a fast-paced environment
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction

Preferred Qualifications

* Experience working in a similar role, with a strong understanding of customer support principles and practices

• Familiarity with arenaflex's products and services, or a willingness to learn and adapt quickly
• Strong analytical and problem-solving skills, with the ability to think critically and creatively

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues

• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work in a fast-paced environment, with a strong focus on customer satisfaction
• Strong attention to detail, with the ability to maintain accurate records and reports
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork

Career Growth Opportunities and Learning Benefits

* Comprehensive training and coaching program, designed to help you develop your skills and knowledge

• Opportunities for career growth and advancement, with a strong focus on promoting from within
• Collaborative and supportive team environment, with a strong focus on teamwork and collaboration
• Access to ongoing training and development opportunities, designed to help you stay up-to-date with the latest products and services

Work Environment and Company Culture

* Remote work environment, with flexible working hours and a strong focus on work-life balance

• Collaborative and supportive team environment, with a strong focus on teamwork and collaboration
• Comprehensive benefits package, including health insurance, paid time off, and a 401(k) matching program
• Opportunities for professional growth and development, with a strong focus on promoting from within

Compensation, Perks, and Benefits

* Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after)

• Performance-based bonuses, designed to recognize and reward outstanding performance
• Comprehensive benefits package, including health insurance, paid time off, and a 401(k) matching program
• Opportunities for professional growth and development, with a strong focus on promoting from within

How to Apply

If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to reviewing your application and discussing this opportunity further.

Start Date:

As soon as possible during September, 2024

Location:

Work from home in Lithuania

Employment Type:

Permanent, with a 3-month trial period

Working Hours:

Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)

Equal Employment Opportunities

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Apply for this job