Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've suffered or lost a loved one due to negligence. We're seeking a highly skilled and motivated Full Stack Customer Service Representative to join our remote call center team.
About arenaflex
arenaflex is a leading organization in the industry, founded in 2015 with a commitment to providing exceptional customer service and support to our clients. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our mission.
Responsibilities
As a Full Stack Customer Service Representative at arenaflex, you'll be responsible for:
- Connecting with clients through an automated dialer, speaking with 40-50 callers a day, and identifying potential candidates for compensation
- Multitasking, listening, answering questions, and viewing multiple windows to provide exceptional customer service
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
This is for you if...
* You have excellent verbal and written communication skills
- You have excellent interpersonal and customer service skills
- You have strong problem-solving and conflict resolution skills
- You are competitive – we work as a team but pay for performance!
- You want to work 40+ hours a week
Requirements
* Must reside in the State of Florida or New Jersey
- Must have a quiet distraction-free space to work
- A Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
- Strong background in call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
This is not for you if...
* You cannot troubleshoot basic technical issues
- You are unable to work 40+ hours per week, each week
- You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
- You are unable to use problem-solving skills
- You are unable to work the full training period (90 days)
- You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
Benefits
* Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
Hours of Operation
A full-time schedule of 40 hours a week from the following hours:
- Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday-8:30 AM to 4:30 PM Eastern
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
What we offer
* Competitive salary range starting at $17.31/hour, with commissions and bonuses, and total compensation up to $33.00+/hour ($70,000+)
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to apply
If you're passionate about customer service, sales, and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job