Experienced Customer Service Representative – Remote Opportunity at arenaflex

Job Title:

Experienced Customer Service Representative – Remote Opportunity at arenaflex

Job Type:

Full-time, Remote

Location:

USA, Remote

Job ID:

8333

About arenaflex

arenaflex is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. We're guided by the principles of Value, Transparency, and Sustainability, providing products and services people need at a competitive price, communicating clearly and openly, and designing products and operating our company to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Job Description

We're seeking an experienced Customer Service Representative to join our team in a remote capacity. As a Customer Service Representative at arenaflex, you'll play a vital role in providing exceptional customer service, resolving issues, and building strong relationships with our customers and agents. If you're passionate about helping people achieve their financial goals and have a strong customer service background, we encourage you to apply.

Key Responsibilities:

* Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.

• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on all interactions, achieving a 60% ILD (Internal Loss Rate) and 90% RD (Resolution Rate) CS (Customer Satisfaction).
• Train and assist Associate CSRs, achieving a 10% ILD and 10% RD CS.
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management, achieving a 30% ILD CS.

Benefits and Perks:

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our arenaflex Benefits Overview

Compensation:

Hourly Salary Range: $21.00-$31.96 plus eligibility for annual bonus program

Who You Are:

* Associate CSR skills, plus: proficient written and verbal communication skills.

• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

Empowering Inclusion:

At arenaflex, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

Work Authorization:

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

How to Apply:

If you're passionate about customer service and want to join a company that's committed to making a difference, apply now! Visit our careers page at [arenaflex careers](https://arenaflex.eightfold.ai/careers) to learn more about our team and apply for this exciting opportunity.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Contact Us:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [arenaflex careers](https://arenaflex.eightfold.ai/careers). We look forward to hearing from you!

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