Experienced Bilingual Customer Service Representative – Public Housing Authority Support

At arenaflex, we're dedicated to providing exceptional service to our clients in the public housing authority industry. As a trusted partner, we understand the unique needs of this sector and strive to deliver product and service excellence. Our team is passionate about making a difference in the lives of those we serve, and we're looking for talented individuals to join our ranks.

About arenaflex

arenaflex is the nation's leader in public housing authority support, with a proven track record of conducting over 1,000,000 inspections across the country. Our bilingual customer service center is staffed by local management and satellite offices, ensuring that we're deeply rooted in the communities we serve. As a woman- and veteran-owned enterprise, we're committed to giving back through community service and involvement.

Our Services

We offer a range of services to support public housing authorities, including:

• HQS Inspection Services
• Remote Recertification Services
• SEMAP Reviews
• Rent Reasonableness Studies
• Rent Determination and Negotiation
• UPCS Inspectors
• PHA Policy Counseling
• HCV Program Management Services

Job Description

We're currently hiring part-time and full-time customer service associates for work-at-home positions after training. This role is perfect for college students who are available during normal business hours, as well as individuals looking for a flexible schedule. As a Call Center Representative, you'll be responsible for delivering quality customer service under the direct supervision of the Customer Service Director and Team Leader.

Major Duties and Responsibilities

* Operate phone and computer systems to respond to customer inquiries and resolve issues

• Serve as a liaison between inspectors and clients to ensure seamless communication
• Provide customer service for incoming telephone calls, emails, and letters in a timely, efficient, and appropriate manner
• Communicate with inspectors and inspection managers to resolve questions from clients and inspection issues
• Handle email requests from customers, including reinspection approvals and customer questions
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Ensure that client policies and procedures, as well as HUD requirements and guidelines, are being observed in day-to-day operations
• Effectively communicate with arenaflex co-workers, client staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone
• Exercise discretion in all matters regarding general business operations of arenaflex, LLC

Qualifications

*

Required Knowledge, Skills, and Abilities

+ Knowledge or willingness to learn general operations and procedures of a Public Housing Agency (PHA), as well as local, state, and federal laws governing subsidized housing programs + Proven proficiency of modern office equipment, including multi-line phone, computer, printer, fax, scanner, and copier + Ability to prepare and present ideas in a clear and concise manner, both orally and in written form + Accurate typing skills with a minimum typing speed of 40wpm + Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants + Ability to effectively communicate with people from a broad range of socio-economic backgrounds + Ability to work productively in a variety of working conditions and environments

Education and Experience

+ Graduation from high school or GED + 1-3 years of work experience in customer service preferred + Any equivalent combination of education, training, and experience, which in the sole determination of arenaflex constitutes the required knowledge and abilities

Physical Requirements

* Must be able to read various documents and operate office equipment (75-100%)

• Must have acute hearing ability (75-100%)
• Must be able to sit for extended periods (75-100%)
• Must have ability to perform repetitive hand motions (75-100%)

Physical Dimensions

* Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs.

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift

* Day shift

Language

* Spanish (Required)

Ability to Commute

* Chattanooga, TN 37421 (Required)

Ability to Relocate

* Chattanooga, TN 37421: Relocate before starting work (Required)

Work Location

* Hybrid remote in Chattanooga, TN 37421

Compensation

* $12.50 - $13.50 an hour

• Training is in Chattanooga
• Job Types: Full-time, Part-time
• Pay: From $11.50 per hour
• Expected hours: 25 – 40 per week

If you're passionate about delivering exceptional customer service and making a difference in the lives of those we serve, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and become a part of our mission to provide product and service excellence in the public housing authority industry. Apply Job! Apply for this job