Experienced Part-Time Customer Service Representative – Phone and Chat Support for arenaflex Members
At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our members' expectations. As a part-time Customer Service Representative at our Oklahoma City office, you'll play a vital role in providing top-notch support to our members through phone and chat interactions. If you're passionate about delivering friendly and efficient service, we want to hear from you!
About arenaflex
arenaflex is a global membership warehouse chain that's committed to providing our members with the best possible shopping experience. With a wide range of products and services, we're dedicated to helping our members save time and money while enjoying the convenience of shopping online or in-store. Our Oklahoma City office is a hub of activity, with a team of passionate and dedicated professionals working together to deliver exceptional customer service.
Key Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Answering a high volume of incoming phone calls and member-facing chats to provide information and assistance to our members
- Determining member needs and providing appropriate solutions, including answering general questions about arenaflex.com and researching complex situations regarding online orders, tracking, and deliveries
- Considering and offering compensations as necessary to resolve member issues
- Operating as a liaison between arenaflex.com customers, vendors, buying, and operations staff
- Using multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
- Utilizing problem-solving and critical thinking skills to resolve order/product/delivery issues
Required Skills and Qualifications
To succeed in this role, you'll need:
- A High School Diploma or GED
- Previous customer service experience (preferably in a call center or retail environment)
- Excellent communication and interpersonal skills
- Proficiency with typing (minimum 30 wpm)
- Ability to work a flexible schedule, including weekends and split days off
- Ecommerce Member Service Agent Certification (obtained after completion of a 14-day training course)
Recommended Skills and Qualifications
While not required, the following skills and qualifications are highly desirable:
- Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems
- Ability to demonstrate learning and decision-making skills
- Strong time management skills
- Bilingual capabilities (a plus)
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity and promotes growth. Our Oklahoma City office is a dynamic and supportive team that's passionate about delivering exceptional customer service. We offer a range of benefits and perks, including:
- 401(k) and 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Diversity and inclusion training or programs
- LGBTQ+ friendly workplace
- Age-inclusive
- Disability accommodations
- Inclusive of minority and disadvantaged groups
Compensation and Benefits
As a part-time Customer Service Representative at arenaflex, you can expect to earn:
- $20.50 - $30.90 per hour
- 24 - 40 hours per week
- Opportunities for career growth and advancement
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic and supportive team, we encourage you to apply! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We're committed to creating a diverse and inclusive workplace that values and respects all employees.
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