Rewritten Job Title:

Join arenaflex in a Dynamic Customer Service Trainee Role

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're seeking a talented Customer Service Trainee to join our team. This exciting opportunity offers a unique blend of on-site and remote training, allowing you to develop your skills in a dynamic and supportive environment.

About arenaflex

Arenaflex is a forward-thinking organization that's passionate about improving oral health through benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our commitment to excellence is reflected in our All In culture, which encourages collaboration, innovation, and a growth mindset.

Hybrid Training Program

Our Customer Service Trainee program is designed to equip you with the skills and knowledge needed to succeed in a customer-facing role. The training schedule is as follows:

• On-site training: Weeks 1, 2, 6, and 7
• Remote training: Weeks 3, 4, 5, and 8

Typical Assignments

As a Customer Service Trainee, you'll have the opportunity to perform a range of tasks, including:

• Researching inquiries by accessing the claims processing system and other informational sources
• Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
• Maintaining related departmental records and files
• Operating office equipment, including a personal computer, calculator, copier, fax machine, etc.
• Making corrections to claims and eligibility
• Entering new claims, eligibility, and subscriber information into the mainframe
• Reviewing subscriber's coverage to determine type and level of benefits

Minimum Requirements

To be considered for this exciting opportunity, you'll need to meet the following minimum requirements:

• Possess a high school diploma or equivalent
• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
• Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

Equal Employment Opportunity

Arenaflex is committed to providing equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Apply Now

Ready to take the first step in your customer service career? Apply now to join our team as a Customer Service Trainee. Don't miss this opportunity to develop your skills, work with a dynamic team, and make a real difference in the lives of our customers.

Apply Job!