Experienced Bilingual Spanish/English Customer Experts – Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

About arenaflex

arenaflex is a company that's dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise sets us apart from the rest. We're a company that's committed to growth, innovation, and excellence, and we're looking for talented individuals like you to join our team.

Benefits of Working with arenaflex

As a valued member of our team, you'll enjoy a range of benefits that will make your career with arenaflex truly rewarding. Some of the benefits include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At arenaflex, we're committed to creating a collaborative and engaging work environment that allows you to grow and thrive. As a Bilingual Spanish/English Customer Expert, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're a company that's committed to growth, innovation, and excellence, and we're looking for talented individuals like you to join our team.

Work at Home Opportunity

This is a Work at Home position, and we're looking for individuals who are comfortable working independently and can thrive in a remote environment. You'll need to have a reliable internet connection and a clean and quiet workspace to be successful in this role.

Responsibilities

As a Bilingual Spanish/English Customer Expert, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need to have:

• Bilingual Spanish/English
• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months of sales experience minimum
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements

To be successful in this role, you'll need to have:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required

• Clean and quiet workspace

Employment Type

This is a full-time employment opportunity.

How to Apply

If you're a motivated and talented individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please apply to this job by clicking on the link below: Apply Job! We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering a career with arenaflex! Apply for this job