Experienced Customer Service Associate – Nights and Weekends (Full Time) at arenaflex
Join arenaflex's dynamic team as a Customer Service Associate, where you'll play a vital role in delivering exceptional experiences to our valued sellers and customers. As a key member of our Seller Operations team, you'll be responsible for managing transactions, resolving issues, and providing elite service to our stakeholders. If you're passionate about live events, customer service, and problem-solving, we want to hear from you!
The Opportunity:
As a Customer Service Associate at arenaflex, you'll be part of a fast-paced and dynamic team that's dedicated to providing world-class service to our sellers and customers. You'll be working on a broad range of event and order-related questions, ensuring that our customers receive the best possible experience. Your role will involve taking calls, responding to emails, and navigating our ticket marketplaces to resolve issues and provide solutions. How Your Role Expectations Will Progress as a Customer Service Associate in the First 30, 90, and 180 Days:
Customer Service Associate (30 days in):
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Customer Service Associate (60 days in):
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
Customer Service Associate (90 days in):
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring as a Customer Service Associate:
* Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- Interest in live event space and an eager-to-learn attitude.
Work Environment and Company Culture:
* arenaflex is a dynamic and fast-paced company that's passionate about delivering exceptional experiences to our customers.
- Our office is located in Coppell, TX, and we offer a hybrid work model that allows you to work from home 2 days a week and in-office 3 days a week.
- We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.
Compensation and Benefits:
* $40,000 base salary with overtime eligibility
- Bi-annual bonuses
- Annual equity grant
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
Work Schedule:
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
- Hybrid model, not fully remote. 3 days in-office and 2 days at home.
- Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off. + 1:30pm-10:00pm, with Wednesday/Thursday off.
How to Apply:
If you're passionate about customer service, live events, and problem-solving, we want to hear from you! Apply now to join our dynamic team at arenaflex.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.
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