Experienced Senior Customer Success Manager – Data Security, Compliance, and AI Data Management

At arenaflex, we're revolutionizing the way organizations manage their data, and we're looking for a seasoned Senior Customer Success Manager to join our team. As a key member of our growing customer success organization, you'll play a critical role in driving customer adoption, retention, and growth while ensuring our customers achieve maximum value from our innovative data security, compliance, and AI data management solutions.

About arenaflex

arenaflex is a pioneering tech startup that's leading the market in data security, compliance, privacy, and AI data management. We're passionate about helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. Our team is comprised of talented individuals who value innovation, diversity, integrity, and collaboration, and we're committed to creating a culture of inclusion, diversity, and equality.

What You'll Do

As a Senior Customer Success Manager at arenaflex, you'll be responsible for managing customer relationships, risk, and revenue. You'll build trust and create meaningful relationships among champions and key executives within each account, advocating on behalf of customer issues and needs. You'll also conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization, collaborate with Sales and Services teams to drive renewal, cross-sell and upsell, and identify risk and execute a cross-functional risk mitigation plan.

Key Responsibilities:

* Manage customer relationships, risk, and revenue

• Build trust and create meaningful relationships among champions and key executives within each account
• Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
• Identify risk and execute a cross-functional risk mitigation plan
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Share arenaflex's Values of Care-Do-Try-Shine!

What You'll Bring

* 5+ years in Customer Success managing a portfolio of large enterprise accounts

• Background in big data, privacy, data governance, or information security as either customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Our Values

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don't give up
• Shine - We shine and make it our mission to always stand out

Compensation and Benefits

The annual base salary range for this role is $125,000 - $145,000. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave

Why Join arenaflex?

* Be part of a pioneering tech startup that's leading the market in data security, compliance, privacy, and AI data management

• Work with a talented team of individuals who value innovation, diversity, integrity, and collaboration
• Enjoy a global remote-first community with flexible work arrangements
• Participate in a robust DEI program with several vibrant ERG communities
• Take advantage of learning & development opportunities and career growth prospects
• Enjoy a comprehensive compensation package with variable/bonus compensation, equity incentives, and benefits

How to Apply

If you're a seasoned Customer Success Manager with a passion for data security, compliance, and AI data management, we'd love to hear from you. Please submit your application through our website, and let's start a conversation about how you can join our team and make a positive impact at arenaflex. Apply Job! Apply for this job