Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional experiences to our customers and helping them stay connected to what matters most.

About arenaflex

arenaflex is a leader in the telecommunications industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. We're a company that values creativity, innovation, and impact, and we're committed to building a community of people who share these values. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

Your Role

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. You'll be the face of arenaflex, answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. You'll instill confidence and loyalty in our customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and building relationships with customers
• Strong problem-solving and conflict resolution skills
• Ability to work in a team environment and collaborate with colleagues
• Experience with sales and customer service software and systems

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic and supportive team that values collaboration, innovation, and customer satisfaction. We're committed to creating a work environment that's inclusive, diverse, and empowering, where everyone feels valued, connected, and empowered to reach their potential.

Compensation and Benefits

We offer a competitive compensation package, including a base salary, incentives, and benefits. Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and empowering, where everyone feels valued, connected, and empowered to reach their potential. Apply for this job