Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses or sunglasses, and ensuring they have an unforgettable experience with our brand. If you're passionate about creating memorable interactions, have a knack for problem-solving, and are eager to join a dynamic team that's changing the game, we want to hear from you!

About arenaflex

arenaflex is a pioneering eyewear company that's redefining the industry with its innovative approach to vision care. Founded in 2010, we've been on a mission to make high-quality eyewear accessible to everyone, while also giving back to the community. Our Buy a Pair, Give a Pair program has distributed over eight million pairs of glasses to those in need, and we're committed to continuing this impact. At arenaflex, we believe in creating a workplace that's inclusive, equitable, and driven by transparency. We're proud to be recognized as a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.

What You'll Do

As a Customer Experience Advisor, you'll be the face of arenaflex, providing exceptional service to our customers through email and live chat. You'll be responsible for:

• Delivering nothing-but-wonderful customer service by supporting customers via email and live chat
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience

Who You Are

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative and innovative problem solver who can adapt your tone and communication style depending on your audience. You'll be eager to learn new technology systems and procedures, and able to juggle multiple tasks at once while remaining extremely organized and attentive to detail.

Requirements

To be successful in this role, you'll need to:

• Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, experience in customer service and working from home will be a plus.

Benefits and Perks

As a Customer Experience Advisor at arenaflex, you'll enjoy:

• Competitive hourly rate of $13.00
• Opportunity to work with a dynamic and innovative company that's changing the game
• Flexible scheduling to fit your needs
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Collaborative and inclusive work environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

Work Environment and Culture

At arenaflex, we're committed to creating a workplace that's inclusive, equitable, and driven by transparency. We believe in empowering our employees to bring their authentic selves to work, and we're proud to be recognized as a Best Place to Work for LGBTQ+ employees. Our company outings and events, volunteering and learning opportunities, and employee resource groups are just a few ways we foster a sense of community and belonging.

Compensation and Benefits

arenaflex offers a competitive hourly rate of $13.00, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible scheduling and remote work options
• Professional development opportunities and training programs

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the game, we want to hear from you! Apply now to become a Customer Experience Advisor at arenaflex. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, equitable, and driven by transparency. Apply for this job