Experienced Customer Service Representative – Patient-Focused Services at arenaflex Urgent Care in Marrero

Job Summary:

We are seeking an experienced and compassionate Customer Service Representative to join our team at arenaflex Urgent Care in Marrero. As a key member of our front-line staff, you will be the first point of contact for patients, providing exceptional service and ensuring a positive experience for every individual who walks through our doors. If you are a people person with excellent communication skills, a strong work ethic, and a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex:

arenaflex is a leading healthcare provider dedicated to delivering high-quality, patient-centered care in a compassionate and supportive environment. Our team of dedicated professionals is committed to making a positive impact in the lives of our patients and their families. We are proud to be a part of the arenaflex family and are excited to welcome a new team member to our Marrero location.

Job Responsibilities:

As a Customer Service Representative at arenaflex Urgent Care, you will be responsible for:

• Providing exceptional patient service, ensuring that every individual's needs and concerns are addressed in a timely and professional manner
• Greeting patients in a friendly and welcoming manner, collecting insurance cards and identification, and verifying patient information
• Entering patient admitting information into our electronic medical record (EMR) system and adding patients to our clinic schedule
• Receiving payment on account and performing necessary accounting duties in accordance with standard procedures
• Maintaining accurate and up-to-date patient records, preparing forms, and resolving routine office problems
• Participating in department quality improvement activities, staff educational programs, and attending departmental meetings
• Demonstrating a commitment to excellence, teamwork, and customer satisfaction in all interactions

Essential Qualifications:

* High school diploma or equivalent required

• 1-2 years of customer service experience in a healthcare setting preferred
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals
• Strong problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple responsibilities
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
• Proficiency in EMR, DocuTap, Excel Spreadsheet software, and MS Word Processing software
• Ability to lift, position, and/or transfer patients, as needed

Preferred Qualifications:

* Experience working in a urgent care or emergency department setting

• Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds
• Certification in customer service or a related field (e.g. CCRP, CCM)

Competencies:

To be successful in this role, you will demonstrate the following competencies:

• Technical Skills: Strives to continuously build knowledge and skills; shares expertise with others
• Customer Service: Responds promptly to customer needs
• Interpersonal Skills: Maintains confidentiality
• Oral Communication: Responds well to questions; participates in meetings
• Written Communication: Presents numerical data effectively
• Teamwork: Balances team and individual responsibilities; contributes to building a positive team spirit
• Quality Management: Demonstrates accuracy and thoroughness
• Business Acumen: Understands business implications of decisions; displays orientation to profitability
• Cost Consciousness: Works within approved budget; develops and implements cost-saving measures
• Diversity: Promotes a harassment-free environment
• Ethics: Keeps commitments; works with integrity and ethically; upholds organizational values
• Organizational Support: Follows policies and procedures
• Judgment: Exhibits sound and accurate judgment; supports and explains reasoning for decisions
• Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently
• Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
• Quality: Monitors own work to ensure quality
• Adaptability: Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
• Dependability: Keeps commitments; commits to long hours of work when necessary to reach goals

Work Environment:

The work environment at arenaflex Urgent Care is fast-paced and dynamic, with a high level of patient interaction and communication. You will be working in a clean and well-maintained facility, with access to state-of-the-art technology and equipment. As a member of our team, you will be expected to maintain a high level of professionalism and confidentiality, while providing exceptional service to our patients and families.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for professional growth and development
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to continuing education and training opportunities

How to Apply:

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job