Experienced Full Stack Customer Service Representative – Compensation and Injury Review
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking an experienced and results-driven Customer Service Representative to join our team, working remotely from the comfort of your own home.
About arenaflex
arenaflex is a leading company in the injury review industry, founded in 2015 with a passion for making a difference in people's lives. Our team is comprised of dedicated professionals who are committed to providing exceptional customer service and support to our clients. We're proud to offer a dynamic and supportive work environment that fosters growth and development.
Responsibilities
As an Experienced Full Stack Customer Service Representative, you will be responsible for connecting with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation. Your day will be filled with multitasking, listening, answering questions, and viewing multiple windows. You will be expected to:
- Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals.
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately.
- Participate in training and other learning opportunities to expand your knowledge of the position.
- Adhere to all company policies and procedures.
- Assist with other projects as needed.
- Must be able to self-troubleshoot and problem-solve basic IT problems.
Key Performance Indicators (KPIs)
* Handle a high volume of connections, resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify.
- Meet or exceed monthly sales targets and KPIs.
- Provide exceptional customer service and support to clients.
- Utilize problem-solving skills to resolve conflicts and issues.
- Work collaboratively with the team to achieve shared goals.
Requirements
* Must reside in the State of Florida or New Jersey.
- Must have a quiet, distraction-free space to work.
- A Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet).
- Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
- Strong background in call-center environment and sales-focused.
- 2+ years of phone sales/customer service experience.
This is for you if...
* You have excellent verbal and written communication skills.
- You have excellent interpersonal and customer service skills.
- You have strong problem-solving and conflict resolution skills.
- You are competitive – we work as a team but pay for performance!
- You want to work 40+ hours a week.
This is not for you if...
* You cannot troubleshoot basic technical issues.
- You are unable to work 40+ hours per week, each week.
- You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller.
- You are unable to use problem-solving skills.
- You are unable to work the full training period (90 days).
- You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours.
Benefits
* Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
Hours of Operation
A full-time schedule of 40 hours a week from the following hours:
- Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday-8:30 AM to 4:30 PM Eastern
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Why join arenaflex?
* Competitive compensation package with commissions and bonuses.
- Opportunities for career growth and development.
- Collaborative and supportive work environment.
- Comprehensive benefits package.
- Flexible work schedule.
How to apply
If you're a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! We look forward to hearing from you! Apply for this job