Claims Specialist – Crop
Job Description:
- Deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims
- Complete field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies
- Partner with Field Claims Manager to ensure effective and efficient claims operations
- Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service
- Accurately document, process and transmit loss information
- Provide overflow support to Compliance Department of quality control audits
- Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and appropriately administering company crop insurance policies
- Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
- Coach claims adjusting team by supporting and mentoring team members
- Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations
- Deliver classroom and field training programs for claims technology applications and crop programs
- Participate with internal committee to develop global claims technology solutions
- Attend National Crop Insurance Services (NCIS) regional and state committee meetings
Requirements:
- High School Diploma/GED
- 5 years relevant experience
- Evaluate project outcomes through analyzing current state and desired future state
- Utilize effective communication channels for both external and internal customers
- Handle complex claims using a logical approach
- Provide adjusters detailed instructions for claim procedures and company policy
- Support implementation of company strategies
- High attention to detail
- Solve day-to-day problems, using critical thinking
- Train others on process and procedures
Benefits:
- Comprehensive medical, dental, vision and wellbeing benefits
- 401(k) contribution
- Paid-time off program
- Paid-family and caregiver leaves
- Annual discretionary bonus plan based on business and individual performance
- Flexible working environment with hybrid work arrangements
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