Experienced Remote Customer Service Fraud Specialist – Payment Technology and Security
At arenaflex, we're passionate about making payments possible for millions of people around the world. Our innovative payment solutions for credit, debit, prepaid, and merchant services empower over 3 million companies, 1,300 financial institutions, and 600 million cardholders to grow with confidence and achieve remarkable results. We're driven by a shared passion for success and a commitment to delivering best-in-class payment technology and software solutions.
Join Our Dynamic Team and Shape the Future of Payments
We're seeking an experienced Remote Customer Service Fraud Specialist to join our dynamic team at arenaflex. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our merchants and cardholders, ensuring their payment experiences are seamless and secure. If you're passionate about payments, customer service, and security, we encourage you to apply for this exciting opportunity.
What Part Will You Play?
As a Remote Customer Service Fraud Specialist, you'll be responsible for:
- Responding to 25 or more account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues for 5 or more assigned clients.
- Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
- Building credit card replacement orders and completing shipping materials.
- Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.
What We're Looking For in This Role
Minimum Qualifications
* High School Diploma or Equivalent
- A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months.
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Flexibility to work mid-shift to late shifts, including weekends
- Ability to be on camera at all times
- US-based location
Preferred Qualifications
* 12 months of contact center or work-from-home contact center experience in the last 18 months
- Banking customer service experience
- Strong knowledge of payment technology and security
What We Offer
* Competitive hourly rate of $15.00
- Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement, and investment options
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
What We Value
* Diversity, equity, and inclusion
- Equal employment opportunities for all employees and applicants
- Commitment to accessibility and reasonable accommodations
How to Apply
If you're passionate about payments, customer service, and security, and you're looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Benefits at arenaflex
* Medical, dental, and vision care
- EAP programs
- Paid time off
- Recognition programs
- Retirement and investment options
- Charitable gift matching programs
- Worldwide days of service
Why Join arenaflex?
* Collaborative and dynamic work environment
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package
- Competitive hourly rate
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
Contact Us
If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [[email protected]](mailto:[email protected]).
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