Senior Manager, Customer Claims and Insurance – Global Risk Management and Insurance Expert
At arenaflex, we're committed to providing exceptional service to our customers, and we're seeking a highly skilled and experienced Senior Manager, Customer Claims and Insurance to join our team. As a key member of our global risk management and insurance team, you'll play a critical role in managing our customers' claims and insurance needs, ensuring that we provide the highest level of service and support.
About arenaflex
arenaflex is a leading provider of freight forwarding, customs brokerage, and trade advisory services. We help our customers navigate the complexities of international trade, providing comprehensive solutions that meet their unique needs. With a strong commitment to customer service and a passion for innovation, we're dedicated to helping our customers succeed in the global marketplace.
Job Summary
As a Senior Manager, Customer Claims and Insurance, you'll be responsible for managing our customers' claims and insurance needs, including risk profile management, insurance renewal functions, and claims functions. You'll work closely with our customers, internal departments, and external partners to ensure that we provide the highest level of service and support. This is a remote position, open to United States applicants.
Key Responsibilities
* Manage risk profile, insurance renewal functions, and claims functions, including customer inventory and cargo loss and damage claims, errors and omissions claims, property claims, and third-party liability claims outside of the US and Canada.
- Manage the customer-focused Shipper's Interest program and Declared Value solutions.
- Manage at least 2 full-time exempt direct reports, including hiring, coaching, skills development, recognition and rewards, staff productivity, and performance management.
- Plan, organize, staff, direct, and control the day-to-day operations of the department, developing and implementing policies and programs as necessary.
- Develop and manage the department budget, ensuring compliance and addressing variances and other budget concerns.
- Manage global insurance-related functions, including insurance renewals, risk analysis, financial analysis, and reporting on risk functions.
- Manage claims process with internal department employees and outside claims adjusters and insurers.
- Manage Shippers Interest/Declared Value programs and processes with internal departments and customers.
- Set insurance revenue and Key Performance Indicator (KPI) goals, as appropriate.
- Manage global vendor risk assessment and insurance verification process.
- Manage corporate and international surety bonds.
- Perform various system updates and data loads as required by the business or other supported areas.
- Assess company risk and opportunities, executing action plans.
- Contract Reviews and coordination with legal on negotiations relating to insurance, liability, and claims provisions in contracts.
- Project-related tasks, including new ventures and specialized risk evaluations.
- Communicate effectively with internal and external partners.
Education and Experience Requirements
* Bachelor's degree in risk management, Business, Finance, or related field preferred, and 8 years of relevant experience. In lieu of degree, high school diploma or GED and 10 years of relevant experience.
- Insurance Designation is preferred (such as Associates in Claims AIC, or associate in risk management (ARM), or equivalent designation).
- Five years (5) of risk management or similar financial field experience.
- Freight forwarding and customs brokerage experience is preferred.
- Strong proficiency in Microsoft Office products, with strong Excel skills preferred.
- Demonstrated ability to prioritize and handle multiple tasks with accuracy and attention to detail.
- Strong data and analytical skills, including understanding financial data.
- Excellent verbal and written communication skills.
- Prior claims experience in liability and property lines of business.
- Strong management and critical thinking skills.
- Excellent verbal and written communication skills.
- Strong team player.
Preferred Qualifications
* Will also oversee Safety Team that is responsible for safe operations, including vehicle, facility, employee, dangerous goods, operations, and fire prevention.
- 24/7 coverage & response.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. We're committed to providing a positive and inclusive work environment, where everyone feels valued and supported. Our company culture is built on a strong foundation of teamwork, innovation, and customer service.
Compensation and Benefits
* Pay: $82,476.00-$187,788.00 Annually
- Health, vision, and dental insurance
- Retirement plan
- Tuition reimbursement
- Additional pay, premiums, or bonus potential
How to Apply
If you're a motivated and experienced professional with a passion for risk management and insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/).
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to employing and promoting qualified minorities, females, individuals with disabilities, and covered veterans. We're dedicated to providing a workplace that's inclusive and respectful of all employees and applicants, regardless of their protected status.
Pay Transparency
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. Apply for this job