Experienced Customer Service Specialist – Government and Corporate Affairs
Job Description:
Welcome to arenaflex: Where Careers Take Flight
Are you ready to soar to new heights in your career? Look no further than arenaflex, a world-renowned leader in the travel industry. As a Customer Service Specialist in our Government and Corporate Affairs team, you'll have the opportunity to make a real impact on the lives of our customers while exploring a world of possibilities, both at work and during your time off.
About arenaflex
arenaflex is more than just an airline – we're a family of passionate individuals dedicated to providing exceptional service and creating unforgettable experiences for our customers. With a global network of over 6,800 daily flights to 365 destinations, we're the perfect place to explore new horizons and grow your expertise.
Why Join arenaflex?
• As a Customer Service Specialist in our Government and Corporate Affairs team, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional service.
• You'll have the opportunity to work with a diverse range of customers, from government agencies to corporate clients, and help them navigate the complexities of air travel.
• Our team is dedicated to creating an inclusive and diverse work environment, where everyone feels valued and empowered to reach their full potential.
Key Responsibilities:
• Promote and sell air travel on arenaflex, using your exceptional communication skills to build strong relationships with our customers.
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, using our industry-leading technology to streamline your work.
• Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, using your creative problem-solving skills to find solutions.
• Communicate with customers over the phone, researching passenger complaints, advising on cancelled or delayed flights, and communicating new rules, policies, and procedures that affect the customer.
• Collaborate with our team to develop and implement strategies to improve customer satisfaction and loyalty.
What You'll Need for Success:
Minimum Qualifications:
• Bachelor's degree in a relevant field or equivalent experience/training.
• Excellent leadership, organizational, and customer contact skills.
• Knowledge of Native SABRE or similar technology.
• Ability to be resourceful and creative in problem resolution.
• High level of initiative, good judgment, and dependability.
• Satisfactory attendance required.
Preferred Qualifications:
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Familiarity with arenaflex's policies and procedures.
What You'll Get:
• Travel Perks: Explore the world with arenaflex, with access to over 6,800 daily flights to 365 destinations.
• Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits, plus virtual doctor visits and flexible spending accounts.
• Wellness Programs: Take advantage of our wellness programs, designed to help you reach your full potential and live a healthy, balanced life.
• 401(k) Program: Available upon hire, with employer contributions available after one year.
Join the arenaflex Family:
At arenaflex, we're committed to creating an inclusive and diverse work environment, where everyone feels valued and empowered to reach their full potential. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Ready to Take Flight?
If you're ready to soar to new heights in your career and join a dynamic and supportive team, apply now to become a Customer Service Specialist in our Government and Corporate Affairs team at arenaflex.
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