Experienced Patient Care Coordinator - After Hours Call Center REMOTE

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep apnea treatment, we're committed to empowering patients to manage their health and treatment at home. We're seeking a skilled and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this role, you'll play a vital part in ensuring our patients receive exceptional care and support.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to delivering high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

As a Patient Care Coordinator, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You'll work closely with our team to ensure seamless communication and exceptional patient care.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills in English, both oral and written
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands

This role requires:

• Sitting, walking, standing, talking, or listening
• Close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

You'll need to be proficient in:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Benefits

As an arenaflex team member, you'll enjoy:

• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and supportive work environment. Our team is dedicated to delivering exceptional patient care and service. We're proud to be an equal opportunity employer and value diversity in our workplace.

Compensation and Perks

This role offers a competitive salary, starting at $15 per hour, with a quarterly bonus opportunity. You'll also enjoy the flexibility of working from home, 100% remote, with a part-time or full-time schedule.

How to Apply

If you're passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application portal. We appreciate your interest in arenaflex Healthcare Inc.

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values and respects all individuals, regardless of their background, culture, or personal characteristics. Apply for this job