Experienced Customer Experience Concierge - Centurion Lounge Ambassador
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Concierge in our Centurion Lounge, you'll be the face of arenaflex, providing personalized service to our most valued Card Members. If you're a people person with a passion for delivering extraordinary service, we want to hear from you.
Join the arenaflex Team and Lead the Way
At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
Our Mission
At arenaflex, we're dedicated to becoming essential to our Card Members by providing differentiated products and services. Our mission is to make Membership come to life every day, and we're looking for talented individuals like you to help us achieve this goal.
Job Description
As a Customer Experience Concierge in our Centurion Lounge, you'll be responsible for delivering superior service to Card Members visiting our lounge. You'll be the face of arenaflex, acting as an ambassador of the brand and providing personalized service to our most valued customers. Your passion for delivering extraordinary service will shine through in every interaction, and you'll have the ability to excite our customers and deliver on the brand promise.
Key Responsibilities
* Welcome and provide access to Card Members upon arrival at reception
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Provide travel consultation and minimal reservation assistance
- Accommodate needs of our Card Members by partnering with our food and beverage lounge partners
Lounge Hours of Operation
Our lounge operates from 05:00 AM – 11:00 PM Monday – Sunday. Hours are subject to change due to business need.
Qualifications
A successful candidate will possess the following qualifications:
- Minimum of 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts, including nights, weekends, and holidays, is essential
- Light to moderate lifting may be required for certain job tasks
Salary and Benefits
The expected hourly pay range for this job requisition is $20.00 to $22.12, plus bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Work Environment and Culture
At arenaflex, we prioritize our colleagues' well-being and provide a supportive work environment that fosters growth and development. Our Amex Flex enterprise working model offers greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Apply Now
If you're a customer-focused individual with a passion for delivering extraordinary service, we want to hear from you. Apply now to join our team and lead the way in delivering exceptional customer experiences. Apply Job! Apply for this job