Experienced Customer Service and Sales Representative – Work from Home Opportunity at arenaflex

As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking highly motivated and customer-focused individuals to join our team as Customer Service and Sales Representatives, working from the comfort of their own homes. If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you!

About arenaflex

arenaflex is a pioneering company that has been at the forefront of innovation in the communications and technology industry for decades. Our mission is to empower people to live their best lives by providing them with the latest technology, services, and solutions that meet their evolving needs. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our customers and create a positive impact on their lives.

Job Summary

As a Customer Service and Sales Representative at arenaflex, you will be the voice of our company, delivering exceptional customer experiences and driving sales growth through our work-from-home program. You will be responsible for addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, as well as advanced technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Responsibilities

* Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers.

• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
• Get customers up and running with the latest products and services, such as air cards, USB devices, as well as arenaflex-provided software and applications.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.

What You Can Look Forward To

* Competitive pay starting between $16.20 to $18.87 per hour.

• Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
• Paid training completed from home and additional resources to support you.
• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
• Employee Discounts of up to 50% off on:

+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories + arenaflex Internet (Fiber where available) + arenaflex phone and arenaflex wireless home phone

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Work from Home Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service and Sales Representative, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a strong commitment to career advancement, we offer a range of opportunities for professional growth and development, including:

• Training and development programs to enhance your skills and knowledge.
• Opportunities for career advancement and promotion within the company.
• A supportive and collaborative work environment that encourages teamwork and innovation.

Work Environment and Company Culture

At arenaflex, we pride ourselves on creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a workplace that is welcoming and supportive of all employees. As a work-from-home representative, you will have the flexibility to work in a comfortable and familiar environment, while still being connected to our team and resources.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! Apply now to join our team as a Customer Service and Sales Representative and take the first step towards a rewarding and challenging career at arenaflex. Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination. Apply for this job