Experienced Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Response Team

At arenaflex, we're dedicated to providing exceptional customer service and support during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in our disaster relief response team, helping individuals navigate the claims process with empathy and expertise. If you're a highly motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading inbound call center specializing in customer service and benefits compliance. With over 1,000 clients across various industries, we've established ourselves as a trusted and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a valued partner to our clients.

Temporary Remote Position

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll work on a temporary, remote basis, responding to catastrophe relief efforts as needed. This position is ideal for individuals who value flexibility and the ability to work from home. You'll be sent available hours weekly, and you'll choose the shifts that best fit your schedule.

Hours of Operation

Our hours of operation are from Sunday to Saturday, 8:00 AM to 8:00 PM CST. You'll be required to work a minimum of 2 hours per week, with the potential to work up to 40 hours per week. We offer flexible scheduling to accommodate your needs, and you'll have the opportunity to choose your shifts from the available hours.

Responsibilities

As a CAT Customer Service Representative, you'll be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
• Offering empathy and support to customers during the claim process.
• Collecting and documenting all claim details provided by the customer into the claim accurately.
• Identifying and resolving customer issues by adhering to clients-specific handling instructions.
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.

Requirements

To succeed in this role, you'll need:

• A high school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

Computer and Network Requirements

To work as a CAT Customer Service Representative, you'll need:

• A computer with Windows 10, Windows 11, or Windows Home operating system
• A headset (preferably with a microphone)
• A private network connection (Ethernet or Wi-Fi)
• A stable internet connection (at least 10 Mbps download speed)
• A Speedtest result from the computer you'll be working from (www.speedtest.net)

Desired Characteristics

We're looking for highly motivated, energetic, and dedicated individuals who are passionate about customer service. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply.

Benefits and Compensation

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll enjoy:

• A competitive hourly rate of $15 per hour
• Flexible scheduling to accommodate your needs
• The opportunity to work from home when convenient for you
• The potential for rehire during high-volume timeframes, including end of April – May (Hail Claims), July – October (Hurricane Claims), and Christmas – New Year (high call volume Claims)

How to Apply

If you're a motivated and customer-focused individual with a passion for disaster relief response, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! We look forward to reviewing your application and welcoming you to our team! Apply for this job