ServiceNow Administrator (configure, modify, support, admin)
An iMPact Business Group client in the Financial Services industry is seeking an experienced ServiceNow Administrator to join their growing IT Organization.
- ** Please note: This is an Onsite role with a firm located in Grand Rapids, Michigan. There is no option to work remote for this role.
This firm is well established and growing and is a leader in their industry. They have a strong team-oriented culture that focuses on providing rock solid Customer Service internally and to their Customer base. This role is focused on managing, configuring, and maintaining the ServiceNow platform working closely with key stakeholders to ensure that the ServiceNow applications best meet the organization's needs. Typical Duties may include -
- Configure and maintain the ServiceNow platform
- Create and maintain ServiceNow catalog items and request forms
- Monitor system performance, identify issues, and implement corrective actions
- Address system issues, user requests/tickets, and resolve performance problems
- Collaborate with Software Development teams to identify and implement solutions
- Ensure security and compliance of the ServiceNow platform
- Manage user access, permissions, and maintain security practices
- Conduct audits to ensure the platform complies with organizational and legal standards
- Implement best practices for data security, backup procedures, and disaster recovery
- Participate in the development and roll out of new ServiceNow projects
- Work closely with business units related to specific ServiceNow needs
- Develop and maintain reports and dashboards to provide insights
- Collect and analyze system usage data to drive improvements
- Provide training and support to end-users
- Develop / update user documentation for configurations, processes, knowledge base articles, training materials, and release notes
- Able to work onsite in Grand Rapids, Michigan
- 5-10+ years of ServiceNow Administration / Support experience
- Bachelor's Degree
- Hands-on experience in configuring, supporting, and system administration of the ServiceNow platform
- ServiceNow Certified System Administrator (CSA), preferred
- Working knowledge of the ServiceNow modules (ITSM, SPM, HAM, SAM) and platform components (CMDB, Service Catalog, workflows)
- Strong analytical and critical thinking skills
- Proactive approach to troubleshooting, anticipating challenges, and implementing preventive measures
- Excellent business customer facing skills - a good listener who is able to understand user concerns
- Able to create technical solutions that best meet business goals
Remote About the Company: iMPact Business Group, Inc. Working with iMPact Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide. Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success. To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you! Company Size: 100 to 499 employees Industry: Staffing/Employment Agencies Founded: 2004 Website: https://impactbusinessgroup.com Apply tot his job Apply To this Job