Vice President, Client Service Tech

Job Description:

• Provide senior-level leadership for complex client relationships, translating client needs and business opportunities into effective solutions.
• Build and sustain long-term client partnerships through deep strategic insight and strong executional leadership.
• Collaborate cross-functionally to ensure seamless delivery and alignment with client goals.
• Lead global teams to deliver solutions accurately and on time, while driving ongoing improvements in data quality.
• Own operational performance metrics and support Complete Excellence initiatives through disciplined use of Daily Management System (DMS) routines.
• Lead continuous improvement and structured problem-solving efforts to improve quality, efficiency, and delivery outcomes for the portfolio of grocery clients and for Global Operations.
• Identify opportunities to enhance client satisfaction through improved database reporting, executive-level analysis, and technology-driven efficiencies.
• Capture and translate project requirements into clear specifications to enable successful execution.
• Drive efficiencies across teams to improve delivery excellence, productivity, cost effectiveness, and elimination of waste through partnerships on core tech projects and driving micro-automations.
• Act as a liaison with global teams and third-party partners to ensure consistent, high-quality client delivery.

Requirements:

• BA/BS Degree
• Strong leadership skills; must be able to effectively lead teams, be approachable, and inspire trust
• Outstanding verbal and written communication skills and professional etiquette
• Ability to work in a fast-paced environment, be flexible and welcoming to change
• Prompt decision maker and creative thinker, with excellent problem-solving skills
• Demonstrate strong work ethic with calmness and composure in times of uncertainty
• Keen operational skills; ability to recognize the opportunity for process improvement/standardization
• Demonstrated expertise managing and enforcing processes, improvement initiatives, and compliance
• Proven technical abilities, experience using Excel, and data management tools; Unify experience preferred
• Ability to work across cultures and time zones with a strategic mindset
• Demonstrated understanding of AI fundamentals, experience with Co-Pilot and automation tools preferred
• Travel as business need dictates (Apply tot his job

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