Experienced Part-Time Customer Service Support Specialist – Retail Environment
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Part-Time Customer Service Support Specialist, you'll play a vital role in providing administrative support and exceptional customer service to our internal and external customers. If you're passionate about delivering top-notch service, have a knack for multitasking, and are eager to join a dynamic team, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare organization that's committed to improving the lives of our members and customers. With a rich history of innovation and a passion for excellence, we're constantly seeking talented individuals who share our values and are dedicated to making a difference. Our team is comprised of passionate professionals who are driven to deliver exceptional results, and we're excited to welcome like-minded individuals to our family.
Workforce Scheduling
As a Part-Time Customer Service Support Specialist, you'll work a flexible schedule that meets the needs of our team and our customers. You'll be based in our Fayetteville, Arkansas location, where you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer experiences.
Job Summary
As a Customer Service Support Specialist, you'll be responsible for providing administrative support and exceptional customer service to our internal and external customers. Your primary responsibilities will include:
- Answering telephone switchboard and greeting customers in a retail environment
- Assisting the regional office team with administrative support functions
- Providing administrative support, including handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet, and hospitality area
- Assisting customers with basic inquiries and needs, such as processing payments, taking messages, and directing calls
- Logging service inquiries and documenting information relevant to the contact
- Scheduling sales and service appointments for retail team members
- Conducting initial research of service inquiries and forwarding for appropriate handling
- Making deliveries to postal services
- Performing other duties as assigned
Requirements
* High school diploma or equivalent
- Minimum one (1) year customer service experience dealing with customers via telephone and in-person
- Experience performing supportive functions in a customer-oriented environment
- Proficient in general computer operations with knowledge of Microsoft Outlook, Word, and Excel
- Ability to multi-task
- Excellent customer service skills
Essential Skills & Abilities
* Customer Interactions
- Customer Service
- Detail-Oriented
- Highly Organized
- Logical Thinking
- Oral Communication
- Personal Computer (PC) Software
- Professional Judgment
- Punctuality
- Self-Starter
- Typing Skills
- Written Communication
Certifications
* Security Requirements: This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
- Segregation of Duties: Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
* Regular
ADA Requirements
* 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and thrive. As a Part-Time Customer Service Support Specialist, you'll have the opportunity to:
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Develop your skills and expertise in a dynamic and supportive environment
- Contribute to the success of our organization and make a meaningful impact on the lives of our members and customers
- Enjoy a competitive compensation package, including benefits and perks that support your well-being and career growth
- Take advantage of ongoing training and development opportunities to enhance your skills and knowledge
How to Apply
If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, where all employees can thrive and reach their full potential. Apply for this job