Experienced Loan Origination Specialist, Customer Service – Full Remote Opportunity
Join arenaflex, a leading financial technology firm, and be part of a mission-driven team that's revolutionizing the lending industry. Are you a customer service enthusiast with a passion for helping others? Do you have excellent communication skills and a strong desire to work in a fast-paced environment? If so, we invite you to apply for the Loan Origination Specialist, Customer Service role at arenaflex. As a Loan Specialist, you'll play a crucial role in helping our customers navigate the loan application process, providing exceptional customer service, and contributing to the growth and success of our company.
About arenaflex
arenaflex is a financial technology firm that's dedicated to making lending simple for credit unions, community banks, and their customers. We partner with community-based financial institutions to digitally originate loans, buy and sell loans with other financial institutions and fintechs, and provide a range of services that help our clients succeed in the digital lending space. With a strong commitment to customer service and a passion for innovation, we're shaping the future of lending and empowering our clients to achieve their goals.
What You'll Be Doing
As a Loan Origination Specialist, Customer Service, you'll be responsible for:
- Handling client inquiries and problems throughout the loan application process
- Having in-depth knowledge of loan products and systems
- Managing numerous individual customer accounts
- Maintaining confidentiality and security of borrower information
- Working with internal departments to solve issues
- Tracking, documenting, and reporting continuous client issues, lending habits, and system problems
- Providing trustworthy, supportive, and individualized customer care
- Assisting with document verification and other projects as needed
Compensation and Benefits
* Starting at $18.25/hour
- Additional $1 per hour when working closing shifts
- Monthly bonus up to $800
- Hybrid workweek with the option to work from home on Fridays
- Opportunities for career growth and professional development
- A dynamic and supportive work environment that values diversity and inclusion
Requirements
We're looking for driven team members who are passionate about customer service and have:
- Excellent communication and written skills
- Proven customer service skills (financial experience is not required, but a definite advantage)
- Team-oriented and functions well in a fast-paced environment
- Strong problem-solving skills
- Adaptability and ability to multitask
- Courteous and positive attitude
- Perform well under pressure
- Minimum education requirement: high school diploma or GED
Culture Fit
We're a mission-based organization that emphasizes the importance of providing exceptional customer service and aligns with our core values:
- Truthful at all times
- Helpful to teammates, clients, and customers
- Present, committed & engaged to their teams and work
- Driven to be courageous to make an impact
- Diligent & conscientious in executing every element of work
Why Join arenaflex?
* Be part of a dynamic and innovative team that's shaping the future of lending
- Enjoy a hybrid workweek with the option to work from home on Fridays
- Receive competitive compensation and benefits
- Develop your skills and career with opportunities for growth and professional development
- Work with a company that values diversity and inclusion
How to Apply
If you're a motivated and customer-focused individual who is passionate about helping others, we invite you to apply for the Loan Origination Specialist, Customer Service role at arenaflex. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]).
Equal Opportunity Employer
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. arenaflex offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [[email protected]](mailto:[email protected]).
About arenaflex
arenaflex delivers high-quality consumer loans directly to financial institutions through its digital lending-as-a-service model and indirectly through ALIRO by arenaflex, an innovative deal network designed to enable financial institutions to buy, sell and broker loans. The platform delivers the technology, servicing and support that financial institutions need to establish a strong digital presence, acquire loans for their balance sheets, and build lifetime relationships with their partners and consumers. arenaflex currently services more than $2.7 billion in loans and has helped community-capital providers deploy more than $6 billion in loans since 2009. Visit arenaflex.com for more information. Apply for this job