Experienced Market Research Advisor, Customer Insights & Experience - Hybrid

Join arenaflex, a leading global health services company, in driving growth and improving lives through fact-based decision making and strategic insights. Are you a seasoned market research professional with a passion for delivering actionable insights that drive business growth? Do you have a proven track record in driving research agendas with meaningful impact in complex and matrixed business environments? If so, we invite you to join our Market Research team at arenaflex as a Market Research Advisor, Customer Insights & Experience - Hybrid.

About arenaflex

arenaflex is a global health services company dedicated to improving the health and vitality of those we serve. Through our divisions, we are committed to enhancing the lives of our clients, customers, and patients. Our mission is to make a meaningful difference in the lives of our stakeholders, and we're looking for talented individuals like you to join our team.

Our Team

Our Market Research team is a center of excellence that supports fact-based decision making to enable our strategies. We partner with internal clients and business partners across several areas, including:

• Understanding consumer/customer/client/provider/consultant experiences, needs, and expectations
• Gathering data on key stakeholder groups
• Identifying new business opportunities and areas for growth
• Identifying pain points and business opportunities for retention
• Evaluating customer loyalty/satisfaction to inform customer experience priorities
• Assessing products, services, and channel approaches
• Assessing campaign effectiveness
• Tracking brand performance and recommending course adjustment
• Building our brand positioning and relevance

Role Summary

As a Market Research Advisor, you will be responsible for the market research and insight needs of our Evernorth Health Services businesses to support their key strategic initiatives and priorities. You will report to the Market Research Senior Manager for Evernorth Health Services and work collaboratively across all levels of the organization to define business and research objectives and recommend and execute appropriate research designs.

Key Responsibilities

* Internal client relationship management and prioritization

• Translation of business partner needs to establish an effective research approach
• Research project design and execution
• Vendor management
• Quality control
• Strict adherence to internal and external Compliance/Legal/Privacy regulations
• Keeping up to date on latest methodologies and technology
• Keeping up to date on latest government/regulatory and policy changes
• Championing strategies that provide deep and broad-based consumer and marketplace knowledge
• Synthesis of insights across multiple projects, sources, etc.; ability to translate data into clear and actionable results
• Clear communication of insights to develop relationships of trust, and to provide convincing business insights

Ideal Candidate

The successful candidate will have a proven track record in driving a research agenda with meaningful impact in a complex and matrixed business environment. You will be an expert in all aspects of research design and execution, comfortable leading in a highly collaborative setting, and able to effectively influence and work with senior leaders.

Essential Qualifications

* Deep understanding of the health services industry, specifically pharmacy or prescription drug benefits and/or health insurance

• Proven ability to build and execute a market research agenda aligned to business objectives and strategies
• Demonstrated expertise in consumer and B2B research (including hard to reach audiences)
• Proven experience in design and execution of both qualitative and quantitative custom/ad hoc market research programs and projects
• Ability to reconcile data from a variety of sources – qualitative, quantitative, custom, and business metrics – to develop actionable insights
• Ability to balance the science of market research with sound, practical insights
• Proven experience managing research vendors
• Prior experience on the client-side is preferred; vendor-side experience is a plus

Preferred Qualifications

* Exceptional written skills with ability to tell the story

• Experience with research platforms/tools such as Qualtrics, Verint, or equivalents is a plus
• Preferred bachelor's degree in marketing science/Market Research, Economics, Human Behavior/Psychology, or Statistics or equivalent work experience, but not required

Personal Traits

* Self-starter and ability to work independently

• Initiative and drive for results; problem solver, critical thinking
• Quick study, high energy
• Influential and impactful presentation and communication skills
• Attention to detail
• Business acumen
• Flexibility, keen to improve organizational effectiveness
• Team player
• Strong prioritization skills and ability to handle multiple tasks and projects simultaneously
• Adaptive

Work Environment

We offer a hybrid work environment, with the option to work from home occasionally or permanently. If you will be working from home, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Location

We have multiple locations available, including Bloomfield, CT, St. Louis, MO, and NYC. You will have the option to work from the office 3 days per week – Tues, Wed, and one other day of your choice.

Benefits

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and experienced market research professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you!

Note

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job