Experienced Customer Service Fraud Specialist - US
At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success and grow with confidence. We're driven by our passion for delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Job Summary:
We're seeking an experienced Customer Service Fraud Specialist to join our US-based team. As a key member of our fraud detection team, you'll be responsible for responding to account inquiries, identifying fraudulent credit card activity, and assisting with the completion of lost/stolen reports. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we want to hear from you.
Responsibilities:
* Respond to 25 or more account inquiries per hour, providing merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assist with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
- Build credit card replacement orders and complete shipping materials.
- Develop knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.
- Collaborate with the fraud detection team to identify and prevent fraudulent activity.
- Stay up-to-date with industry trends and regulatory requirements to ensure compliance.
What We're Looking For:
*
Minimum Qualifications:
+ High School Diploma or Equivalent + A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months + Strong communication and customer service skills + Ability to work in a fast-paced environment and meet productivity standards + Flexibility to work mid-shift to late shifts, including weekends + Ability to work on camera at all times
Preferred Qualifications:
+ 12 months of contact center or work-from-home contact center experience in the last 18 months + Banking customer service experience + Knowledge of payment processing and fraud detection + Analytical and problem-solving skills + Ability to work independently and as part of a team
Essential Skills and Competencies:
* Strong communication and customer service skills
- Ability to work in a fast-paced environment and meet productivity standards
- Flexibility to work mid-shift to late shifts, including weekends
- Ability to work on camera at all times
- Strong analytical and problem-solving skills
- Ability to learn and adapt to new processes and procedures
- Strong attention to detail and accuracy
Career Growth Opportunities and Learning Benefits:
* Opportunities for professional growth and development in a dynamic and innovative company
- Access to training and development programs to enhance skills and knowledge
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture:
* arenaflex is an equal opportunity employer and provides a diverse and inclusive work environment
- Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives
- We're committed to innovation and continuous improvement, and we encourage our employees to think creatively and take ownership of their work
- We offer a range of benefits, including competitive compensation, comprehensive health insurance, and paid time off
Compensation, Perks, and Benefits:
* Competitive hourly rate of $15.00 per hour
- Comprehensive health insurance
- Paid time off and holidays
- Opportunities for professional growth and development
- Collaborative and supportive work environment
How to Apply:
If you're passionate about delivering exceptional customer service and have a keen eye for detail, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job