Experienced Customer Service Associate – Insurance Portfolio Support Specialist

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll play a vital role in providing top-notch support to our clients, including financial institutions, insurance agents, and borrowers/members. If you're passionate about delivering outstanding customer service and have a knack for resolving complex issues, we want to hear from you.

Why Join arenaflex?

At arenaflex, we're dedicated to fostering a culture of excellence, innovation, and collaboration. Our team is passionate about making a positive impact in the lives of our clients and customers. As a valued member of our team, you'll have the opportunity to:

• Contribute to arenaflex's mission to provide exceptional customer service and support
• Develop your skills and expertise in a dynamic and fast-paced environment
• Collaborate with a talented team of professionals who share your passion for delivering outstanding results
• Enjoy a comprehensive benefits package, including competitive compensation, work-life balance, and opportunities for career growth and development

Key Responsibilities:

As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll be responsible for:

• Resolving inbound and making outbound service calls regarding routine collateral protection insurance coverage questions, inquiries, and/or problems on the status of insurance on loans made by borrowers/members, financial institutions, and insurance agents
• Researching, verifying, updating loan insurance information, and documenting the affected account's history file
• Referring complex questions, problems, or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity
• Assisting in performing time-sensitive account maintenance before and after account processing cycles
• Entering updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner, ensuring accuracy, completeness, and adherence to department procedures
• Preparing, packaging, and mailing insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions

Essential Qualifications:

To be successful in this role, you'll need:

• A High School Diploma or equivalency
• Minimum of zero to six (0-6) months of data entry, in-bound, out-bound, or other related call center, telemarketing, or related experience
• Excellent interpersonal, organizational, and telephone etiquette skills
• Strong workflow and communication skills (both written and oral)
• Ability to operate a computer and basic office equipment
• Ability to type 40 WPM accurately and operate a 10-key calculator by touch

Preferred Qualifications:

While not required, experience in insurance or banking is preferred. Additionally, candidates with a strong background in customer service, data entry, or telemarketing will be given preference.

Skills and Competencies:

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Strong technical skills, including proficiency in computer software and basic office equipment

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll have access to:

• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment

Work Environment and Company Culture:

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our team is passionate about making a positive impact in the lives of our clients and customers. As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll be part of a collaborative and supportive team that is dedicated to delivering exceptional results.

Compensation, Perks, and Benefits:

arenaflex offers a comprehensive benefits package, including:

• Competitive overall compensation package
• Work-Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

Additional Information:

arenaflex is a Substance-Free Workplace and requires pre-employment drug testing. Please note that arenaflex does not hire tobacco users as allowed by law. If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you. Apply now to join our team as an Experienced Customer Service Associate – Insurance Portfolio Support Specialist. Apply Job! Apply for this job