Experienced Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)
At arenaflex, we're revolutionizing the way people navigate the complexities of the healthcare system. As a Health Assistant/ Healthcare Customer Service Representative, you'll play a vital role in empowering individuals to live their healthiest lives. If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced, innovative environment, we want to hear from you.
About arenaflex
arenaflex provides personalized health and benefits solutions designed to make a meaningful impact in the lives of our members and customers. We're committed to lowering the cost of care, improving health outcomes, and delivering exceptional service. With a strong focus on empathy, expertise, and technology-enabled solutions, we're consistently recognized for our excellence in customer service and consumer satisfaction.
A Day in the Life
As a Health Assistant/ Healthcare Customer Service Representative, you'll be the primary connection and resource for members seeking assistance with their healthcare needs and benefits. You'll have the opportunity to make a real difference in people's lives by:
* Supporting members in navigating the complex healthcare system via phone and digital messaging
* Influencing members' decisions and behavior by making them smarter consumers of healthcare, translating benefit packages and care plans, and helping them find the right providers
* Uncovering barriers that prevent members from receiving the care they need and connecting them with the right clinical resources
* Leveraging technology and internal resources to understand members' paths, actions needed, and next steps
* Driving better client outcomes by assisting with improved financial outcomes, helping members avoid inappropriate healthcare usage, and optimizing benefit packages and third-party vendors
Key Responsibilities
* Deliver interventions to support members in navigating the healthcare system
* Drive better client outcomes by assisting with improved financial outcomes, helping members avoid inappropriate healthcare usage, and optimizing benefit packages and third-party vendors
* Leverage technology and internal resources to understand members' paths, actions needed, and next steps
* Identify and address barriers that prevent members from receiving the care they need
* Connect members with the right clinical resources, such as clinicians, health plan disease management, and health plan case management
* Assist members in finding doctors and healthcare providers that best suit their needs
* Help members understand and optimize their preventive services
* Assist members in reducing and/or eliminating avoidable admits, ER usage, and readmits
* Help members have an improved quality of life
Qualifications
We're looking for individuals with:
* A minimum of 3 years of experience in a service-based environment, or 5 years of relevant experience
* A Bachelor's Degree or equivalent experience in a related field
* Relevant background experience in insurance settings, telephonic customer service, medical offices, health plans, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialists, health coaches, case management, exercise, and health education
* Highly agile and comfortable in a high-paced, innovative, technology-driven environment
* Knowledge of consumer health plans and terminology
* Understanding of how patients use and access healthcare
* Ability to thrive in a performance-based environment
* Demonstrate high levels of personal accountability, empathy, and critical thinking
* Excellent written and verbal communication skills
* Ability to listen, talk, and type all at once through multi-channel communications
* Strong self-management and self-starter skills
* Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
* Time management and prioritization skills
* Attention to detail and ability to work in a fast-paced environment
Additional Information
* arenaflex requires a broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
* IT equipment will be provided directly by arenaflex
* Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
What's Important to Us
At arenaflex, we're committed to creating an enduring company that's hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is:
* We find joy and purpose in serving others
* Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
* We are strong individually and together, we're powerful
* Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
* We roll up our sleeves and get stuff done
* Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
* We're boldly and relentlessly reinventing healthcare
* We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Confidentiality
All your information will be kept confidential according to EEO guidelines.
Apply Now
If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced, innovative environment, we want to hear from you. Apply now to join the arenaflex team and make a meaningful impact in the lives of our members and customers.
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Join arenaflex Today!
Apply now to become a part of our team and start making a difference in the lives of our members and customers.
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Why arenaflex?
- We're revolutionizing the way people navigate the complexities of the healthcare system.
- We're committed to lowering the cost of care, improving health outcomes, and delivering exceptional service.
- We're a fast-paced, innovative, and technology-driven environment that's perfect for those who thrive in a dynamic setting.
- We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
- We're a company that's passionate about making a difference in the lives of our employees, members, and customers.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and fast-paced work environment.
- A team of passionate and dedicated professionals who are committed to making a difference.
- The chance to work with a company that's revolutionizing the healthcare industry.
How to Apply
To apply for this role, please visit our website and submit your application through our online portal.
Don't miss out on this opportunity to join a company that's making a real difference in the lives of our members and customers. Apply now and start your journey with arenaflex!
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