Chat Support Assistant
Job Description:
- Deliver prompt, accurate, and friendly support to customers via chat.
- Resolve inquiries and issues efficiently while maintaining a positive customer experience.
- Collaborate with internal teams to escalate and track complex issues.
- Contribute to continuous improvement of support processes and knowledge base.
- Respond to customer inquiries through live chat in a professional and courteous manner.
- Identify customer needs and provide appropriate solutions or escalate when necessary.
- Document customer interactions and maintain accurate records in the support system.
- Assist in troubleshooting technical issues and guide customers through basic software functionalities.
- Work closely with product and technical teams to relay customer feedback and improve service quality.
- Maintain up-to-date knowledge of Invicta Software products and services.
- Meet or exceed individual and team performance targets related to response time and customer satisfaction.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience in customer support, preferably in a chat or online environment.
- Strong written communication skills with exceptional grammar and spelling.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Basic technical aptitude and comfort with software applications.
- Empathy and patience when addressing customer concerns.
- Availability to work flexible hours as needed.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Opportunities for professional growth and training.
- Supportive and inclusive company culture.
- Flexible work arrangements and remote work options.
- Paid time off and holiday benefits.
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