Experienced Customer Experience Banker – Consumer and Business Relationship Development at arenaflex Ann Arbor Branch

Join arenaflex, a forward-thinking financial institution, in shaping the future of banking and customer experience. As an Experienced Customer Experience Banker, you will play a pivotal role in fostering deep, long-lasting relationships with our consumer and business customers, empowering them to achieve their financial goals and aspirations.

About arenaflex

arenaflex is a dynamic and innovative financial services company dedicated to delivering exceptional customer experiences and building strong, lasting relationships with our customers, communities, and partners. Our commitment to excellence, customer-centric approach, and passion for growth have earned us a reputation as a leader in the industry. At arenaflex, we believe that every customer interaction is an opportunity to make a positive impact, and we strive to create a welcoming and inclusive environment where our customers feel valued, supported, and empowered to succeed.

Job Summary

As an Experienced Customer Experience Banker, you will be the primary point of contact for our walk-in customers, providing personalized financial concierge services to help them achieve their financial goals and aspirations. You will be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, and processing customer transactions accurately and efficiently.

Key Responsibilities

* Provide exceptional customer service and effectively resolve customer issues in a timely and professional manner.

• Develop and maintain a deep understanding of consumer deposit products, including features, benefits, and eligibility requirements, to educate and inform customers.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhere to all operational, security, risk, and regulatory policies and procedures to ensure compliance and maintain a high level of customer trust.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation to effectively engage and support customers.
• Perform other duties as assigned to support the team and achieve business objectives.

Essential Qualifications

* High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role.

• Bachelor's Degree preferred.
• Proven track record of success in customer-facing roles, with a strong focus on relationship building and customer satisfaction.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

Preferred Qualifications

* 1 year or more of experience in customer service in banking, financial services, or goal-driven retail sales.

• Cash handling skills and experience with mobile services and online banking services.
• Familiarity with arenaflex's products and services, as well as industry trends and best practices.

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our offices are designed to foster collaboration, creativity, and innovation, with a focus on employee well-being and work-life balance. We offer a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) matching program and employee stock purchase plan
• Paid time off, holidays, and flexible work arrangements
• Professional development opportunities and training programs
• Recognition and rewards for outstanding performance and contributions

Compensation and Benefits

arenaflex offers a competitive salary and bonus structure, as well as a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. We also offer flexible work arrangements, including remote work options, to support work-life balance and employee well-being.

How to Apply

If you are a motivated and customer-focused individual with a passion for building strong relationships and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers website](arenaflex.com/careers).

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free employer and does not accept solicitation from third-party recruiters for any position.

Agency Statement

arenaflex will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Apply for this job