Experienced Customer Service Representative – Delivering Exceptional Customer Experiences in a Dynamic Corrugated Packaging Environment
At arenaflex, we're a Fortune 500 company that's passionate about helping our customers package, transport, and display products of all kinds. Our corrugated packaging business is dedicated to being the leader in providing innovative solutions that meet the unique needs of our customers. With a team of over 15,000 talented individuals across the United States, we strive to make a positive impact on the environment while exceeding customer expectations.
Join Our Team of Customer Service Champions
As an Experienced Customer Service Representative at arenaflex, you'll play a vital role in delivering exceptional customer experiences that drive loyalty and growth. You'll be the face of our company, working closely with customers to understand their needs and provide tailored solutions that exceed their expectations. If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you!
Key Responsibilities:
* Respond to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders
- Resolve complaints and requests for billing adjustments in a timely and professional manner
- Collaborate with internal departments to ensure order completeness, on-time delivery, and accurate invoicing
- Communicate significant information regarding customer accounts/orders to appropriate internal departments
- Coordinate customer requests for product specifications, availability, shipping, quotations, and estimates
- Serve as a link between the customer and the design, sales, and production teams to meet customer requirements
- Maintain organized customer files and investigate and resolve customer complaints
- Manage on-hand inventory levels and reconcile to customer orders, forecast, and just-in-time schedules
Essential Qualifications:
* Education equivalent to a high school diploma required
- Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining/building strong positive customer business relationships
- Strong working knowledge of computer systems, including experience with Microsoft Word, Excel, and Outlook
- Excellent written and verbal communication skills with the ability to communicate to multiple audiences and purposes
- Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports
- Ability to work in a fast-paced, deadline-oriented environment and handle multiple requests simultaneously
Preferred Qualifications:
* Associates degree or college business coursework
- Previous experience using automated order entry systems
- Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry
Knowledge, Skills, and Abilities:
* Strong attention to meeting and exceeding customer expectations
- Ability to network and build relationships with individuals of various experience and corporate positions
- Strong active listening and evaluating skills
- Strong organizational skills with the ability to handle numerous details, deadlines, and requests
- Ability to work flexible hours or overtime as needed
- Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and onboarding program
- Access to cutting-edge technology and tools
- Flexible work arrangements and work-life balance
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [arenaflex.com/careers](http://arenaflex.com/careers). arenaflex is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
Apply Now and Join Our Team of Customer Service Champions!
Apply Job! Apply for this job