Experienced Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex

Are you ready to be the voice of arenaflex, a global leader in communications and technology? Do you have a passion for delivering exceptional customer experiences and driving sales growth? If so, we invite you to join our team as a Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex. In this exciting role, you'll have the opportunity to redefine customer service, create meaningful connections with each customer, and introduce the latest technology, services, and offers to help our customers stay connected to what matters most.

About arenaflex

arenaflex is a pioneer in making connections and has been ever since its inception. With a rich history spanning nearly 150 years, we've been innovating and pushing the boundaries of what's possible. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the industry.

Job Summary

As a Full Stack Customer Service Representative – Sales (Hybrid) at arenaflex, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolve issues related to service, billing, payments, and collections, and explain bills and product features clearly. You'll also troubleshoot basic problems and seek higher support if needed, build customer confidence and loyalty by resolving issues, and support various customer inquiries, including technical issues.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

* Unwavering customer focus

• Strong work ethic
• Adaptability
• Problem-solving skills
• Attention to details
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to build customer confidence and loyalty
• Ability to troubleshoot basic problems and seek higher support if needed

Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)

• Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

* Career possibilities are limitless with arenaflex

• You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• Opportunities for advancement and professional growth

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today by clicking on the link below: Apply Job!

Disclaimer

arenaflex is a fair chance employer and does not initiate a background check until an offer is made. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Apply for this job