LP Customer Service Associate II – Join arenaflex's Dynamic Team and Discover Different
At arenaflex, we're more than just a retail company – we're a community that thrives on the thrill of the find. With over 1,000 stores across the country, we offer an ever-changing array of exciting surprises that make the everyday a little more fun. Our environment is ever-evolving, yet always encouraging, and each shift is a new opportunity to Discover Different.
About arenaflex
arenaflex is a leading off-price retailer that operates a portfolio of brands, including TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. We're committed to providing our customers with an unparalleled shopping experience, offering a vast selection of designer and brand-name products at unbeatable prices. Our stores are a reflection of our values: a passion for discovery, a love of style, and a commitment to community.
Job Summary
We're seeking a highly motivated and detail-oriented LP Customer Service Associate II to join our team at arenaflex. As a key member of our Loss Prevention department, you'll play a vital role in maintaining a safe and secure shopping environment for our customers. If you're passionate about customer service, have a keen eye for detail, and are eager to grow your career, we want to hear from you!
Key Responsibilities
As an LP Customer Service Associate II, you'll be responsible for:
- Maintaining a proper and professional stance in the designated area at the front of the store
- Acting as a visual deterrent to prevent potential loss/dishonesty
- Reviewing and understanding the Store Emergency Response Guide
- Wearing a complete arenaflex-approved uniform, including a Body Worn Camera
- Greeting customers appropriately, demonstrating courtesy and respect
- Establishing and maintaining a position at the front of the store or in a department
- Responding to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
- Observing and reporting any suspicious behavior or critical incidents to LP or store management
- Performing a closing safety sweep of the store with a member of management
- Adhering to all arenaflex Policy and Procedure
- Documenting required incidents in AIIM Case Management
- Performing other duties as assigned
Essential Qualifications
To be successful in this role, you'll need:
- Strong verbal and written communication skills
- Sound decision-making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Ability to stand for long periods of time
- 0-2 years retail or security experience
Preferred Qualifications
While not required, the following qualifications would be an asset:
- Previous experience in a Loss Prevention or security role
- Knowledge of retail operations and loss prevention strategies
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced environment
Benefits
As an arenaflex team member, you'll enjoy a range of benefits, including:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
Compensation
This position has a starting pay range of $13.05 to $18.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
How to Apply
If you're ready to join our dynamic team and Discover Different, apply now! Visit our website at [arenaflex website URL] to submit your application. Apply for this job