Experienced Bilingual Customer Service Representative – Spanish – Brooklyn Onsite

Are you a passionate and dedicated individual with a flair for exceptional customer service? Do you have a strong command of the Spanish language and a desire to make a positive impact on the lives of New Yorkers? Look no further! arenaflex, a leading provider of customer experience solutions, is seeking a highly skilled Bilingual Customer Service Representative to join our team in Brooklyn, New York.

About arenaflex

arenaflex is a global leader in customer experience solutions, connecting the right people with innovative solutions to deliver outstanding results. Our vision is to empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. With a rich history of providing call center services to enterprise and local government customers in the United States for over 25 years, arenaflex has established itself as a trusted partner in the industry.

Join Our Team Today!

As a Bilingual Customer Service Representative at arenaflex, you will be an integral part of our team, supporting incoming calls from New York City residents. You will have the opportunity to make a real difference in the lives of our customers, providing exceptional service and resolving issues in a professional and courteous manner. This is a full-time position with full health and wellness benefits, paid training, time off, and other employer perks.

Responsibilities:

* Address incoming inquiries from NYC residents related to city-oriented issues

• Maintain a professional demeanor with all customers and provide services with courtesy and patience
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling

Requirements:

* A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience

• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English language, with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Willing to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks:

* Bilingual only $17 per hour (Training Wage)

• Bilingual only $18-19 per hour (After Training Wage, based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company-paid life insurance

Why Join arenaflex?

* Opportunity to work with a global leader in customer experience solutions

• Collaborative and dynamic work environment
• Comprehensive training and development programs
• Competitive compensation and benefits package
• Chance to make a real difference in the lives of our customers

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Apply Today!

If you are a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and a member of our talent acquisition team will be in touch to discuss your qualifications further. Apply Job! Apply for this job