Retail Account Specialist, Beauty

About the position Our Beauty & Wellness division empowers consumers with trusted products that support self-care, from salon-quality styling tools to wellness devices like humidifiers and air purifiers. Our innovative products and solutions promote healthy living, elevating the lives of consumers every day. This business unit includes Braun, PUR , Honeywell , Vicks , Hot Tools , Drybar , Curlsmith, and Revlon brands, and this role may support one or more of these brands. Look around your home, and you'll find us everywhere, Position: Retail Account Specialist, Beauty Department: Sales for Beauty Work Location: Boston, MA , Hybrid (work 3 days onsite) Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. What you will be doing: As a Sales Coordinator, you’ll support the Senior Manager of Sales in driving execution across key retail accounts: Target and Walmart. You’ll play a vital role in coordinating promotional activities, account management, tracking performance and timelines, and ensuring operational excellence for Helen of Troy’s beauty portfolio—Revlon and Hot Tools. This is a great opportunity for a detail-oriented, proactive team player who brings creativity, decisiveness, and attention to detail to every task. Expect a rhythm of 20% travel and 80% remote or corporate office engagement, balancing in-market execution with strategic planning and team development.

Responsibilities

• Support execution of promotional plans, product launches, and category initiatives across Target and Walmart, and other assigned accounts.
• Act as the tactical expert on customer-specific processes, timelines, portals, and requirements.
• Monitor account progress, daily orders, and shipment status; proactively flag issues and collaborate with the Senior Manager to resolve customer-related challenges.
• Serve as the internal voice of the customer, translating needs into actionable plans and supporting flawless execution.
• Assist with line reviews by gathering and organizing information from internal HELE teams.
• Prepare materials for customer meetings, including sales decks, performance reports, and promotional calendars.
• Track and report on sales performance using customer portals, Excel, Nielsen, and IRI.
• Maintain account documentation including Joint Business Plans (JBP), forecasts, and line reviews.
• Provide administrative support to the sales team, including meeting prep, customer/vendor setup, compliance paperwork, and daily communication across accounts and sales reps.
• Manage new item setup, portal updates, and ensure timely execution of operational tasks.
• Collaborate cross-functionally to resolve issues and drive smooth execution.
• Identify and recommend process improvements with a proactive, solution-oriented, and creative mindset.
• Perform other duties as assigned by the Senior Manager of Sales.

Requirements

• Strong understanding of Target retail environments
• Proficiency in Nielsen, IRI, Retail Link DSS, and Scintilla
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Detail-oriented with a proactive, problem-solving mindset
• Ability to work cross-functionally and manage multiple priorities
• Bachelor’s degree in Business , Marketing, or related field
• 2 + years of experience in sales support or account coordination
• Authorized to work in the United States on a full-time basis

Nice-to-haves

• CPG or beauty industry experience
• Familiarity with Nielsen, IRI, Retail Link DSS, or similar tools
• Experience with Target or Walmart

Benefits

• Salary + Bonus
• Healthcare
• Dental
• Vision
• Paid Holidays
• Paid Parental Leave
• 401(k) with company match
• Basic Life Insurance
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Paid Time Off (PTO)
• Paid Charitable (volunteer) Leave
• Educational Assistance

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