Experienced Customer Service Representative – Freedom Aquatic & Fitness Center

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative at our Freedom Aquatic & Fitness Center, you'll play a vital role in delivering top-notch service to our diverse community. If you're passionate about delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, with a strong commitment to excellence and customer satisfaction. Our Freedom Aquatic & Fitness Center is one of the largest facilities of its type in Northern Virginia, offering a wide range of amenities and services to our members. Located on the Science and Technology campus in Prince William county, our state-of-the-art facility features a 50-meter competition pool, leisure pool, whirlpool, locker facilities, gymnasium, cardiovascular and strength training equipment, group fitness studios, and more.

About the Position

As a Customer Service Representative, you'll be the face of our organization, responsible for delivering exceptional customer experiences to our members and guests. You'll be the primary point of contact for membership and program registration requests, scheduling classes and swim-lane reservations, and on-site childcare scheduling/check-in. You'll also be familiar with and communicate effectively about every other department and function at the Freedom Center, directing members and guests to those who can answer their questions more completely.

Responsibilities

* Greet and check-in members, ensuring a warm and welcoming experience

• Process membership and program registration requests, scheduling classes and swim-lane reservations
• Schedule on-site childcare and provide check-in services
• Communicate effectively with members and guests, directing them to relevant departments and functions
• Maintain knowledge of all departments and functions at the Freedom Center, ensuring seamless customer experiences
• Provide exceptional customer service, responding to member inquiries and resolving issues promptly
• Work collaboratively with other departments to ensure seamless customer experiences
• Participate in ongoing training and professional development to enhance customer service skills

Required Qualifications

* Previous customer service, cash-handling, and computer/database experience

• Effective verbal and listening skills, with the ability to communicate respectfully and effectively with a diverse community population
• Ability to act with tact and courtesy, even in challenging situations
• Demonstrated ability to multitask, prioritizing multiple responsibilities and deadlines
• Ability to work up to the University-mandated ceiling of 29 hours per week, with flexibility to work alternating weekend shifts
• Must possess or be able to obtain CPR and First Aid certifications within 90 days of hire

Preferred Qualifications

* Previous sales experience, with a proven track record of meeting or exceeding sales targets

• Experience working in a fast-paced, dynamic environment, with a strong focus on customer satisfaction

Work Environment and Culture

* Work in a state-of-the-art facility, with a strong focus on customer satisfaction and employee engagement

• Collaborate with a diverse team of professionals, committed to delivering exceptional customer experiences
• Participate in ongoing training and professional development, enhancing your skills and knowledge
• Enjoy a dynamic and supportive work environment, with opportunities for growth and advancement

Compensation and Benefits

* Competitive hourly rate, up to $14/hour, commensurate with experience

• Opportunities for career growth and advancement, with a strong focus on employee development
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off, including vacation, sick leave, and holidays
• Access to on-site fitness facilities and wellness programs

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join our team, apply online at [arenaflex website]. Please submit your application, including three professional references with contact information, and a resume for review. For full consideration, apply by [posting close date].

About arenaflex

arenaflex is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any characteristic protected by law.

Campus Safety Information

arenaflex's Annual Security and Fire Safety Report is available at [arenaflex website]. Apply for this job