Experienced Sales and Customer Service Coordinator – Front Desk Operations and Sales Support in Milford, MA at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Sales and Customer Service Coordinator to join our team in Milford, MA. As a key member of our front desk operations, you will play a vital role in driving sales, providing top-notch customer service, and ensuring a seamless experience for our guests.

About arenaflex

arenaflex is a rapidly growing, award-winning franchise that is revolutionizing the way we approach customer service and sales. We're not your typical company – we're a team of passionate individuals who are dedicated to making a difference in the lives of our customers. From our 90-degree pool to our fun social events, we're a workplace that's all about having fun while making a real impact.

Benefits of Working at arenaflex

* Paid Time Off

• Earned Sick Time
• Paid Holidays
• Health Insurance (eligible on the 1st of the month after 30 days of employment)
• 401k with match (must be at least 21 years old and worked for the company for 12 months)
• Child/Sibling Lesson Discounts
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities

Responsibilities of the Sales and Customer Service Coordinator

As a Sales and Customer Service Coordinator, you will be responsible for:

• Providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues in a timely and professional manner
• Driving sales by promoting our services, answering questions, and making recommendations to our customers
• Managing front desk operations, including answering phone calls, responding to emails, and handling customer complaints
• Maintaining accurate records and reports, including sales data, customer feedback, and employee performance
• Collaborating with our sales team to develop and implement sales strategies and promotions
• Providing training and support to new employees, ensuring they have the skills and knowledge needed to succeed in their roles
• Conducting weekly audits to ensure compliance with company policies and procedures
• Participating in ongoing training and professional development to stay up-to-date on industry trends and best practices

Requirements for the Sales and Customer Service Coordinator

* High school diploma or GED required; Bachelor's degree preferred

• Two or more years of previous customer service and/or administrative office experience required
• High level computer skills required, including proficiency in Word, Excel, and other software systems
• Sales experience required; prior training of staff members preferred
• Ability to work with children and families
• Excellent interpersonal communication and organizational skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Must pass background examinations (included with training)
• Lifeguard, CPR/AED, and First Aid certification required and will be provided during training

Work Environment

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Compensation and Benefits

* $16.5 - 25 per hour

• Paid Time Off
• Earned Sick Time
• Paid Holidays
• Health Insurance (eligible on the 1st of the month after 30 days of employment)
• 401k with match (must be at least 21 years old and worked for the company for 12 months)
• Child/Sibling Lesson Discounts
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities

Why Join arenaflex?

* Opportunity for advancement and career growth

• Collaborative and supportive work environment
• Fun and dynamic workplace culture
• Competitive compensation and benefits package
• Ongoing training and professional development opportunities
• Chance to make a real difference in the lives of our customers

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Sales and Customer Service Coordinator in Milford, MA at arenaflex.

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