Delta Hiring remote  jobs Near Me

Job Summary: Progressive Technology, in collaboration with Delta, is seeking highly motivated and customer-focused individuals to join our remote team as Customer Support Specialists. This is an excellent opportunity for individuals looking to grow professionally while working from the comfort of their home. You will be the first point of contact for customers, providing exceptional support, resolving issues efficiently, and delivering a world-class customer experience aligned with our commitment to excellence. Key Responsibilities:

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Serve as the frontline support for customer inquiries via phone, email, or chat.

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Provide accurate information regarding Deltas services, products, travel policies, and promotions.

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Resolve issues quickly and efficiently while maintaining a professional and empathetic demeanor.

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Document customer interactions thoroughly in the internal CRM system.

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Collaborate with internal departments to escalate or resolve customer concerns when necessary.

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Maintain a high level of product knowledge and stay up-to-date on new features, services, and policy changes.

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Meet performance goals including response time, resolution efficiency, and customer satisfaction ratings.

• Required Skills and Qualifications:
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High school diploma or equivalent; associates or bachelors degree is a plus.

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Strong written and verbal communication skills.

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Proficiency in using technology, including CRM software, Microsoft Office, and other remote communication tools.

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Ability to multitask in a fast-paced environment.

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Customer-centric mindset with excellent problem-solving abilities.

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Comfortable working independently and as part of a remote team.

• Experience:
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Minimum 1 year of experience in customer service, support, or call center roles (preferred).

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Prior remote work experience is an advantage, but not required.

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Airline or travel industry experience is a plus, but not mandatory.

• Working Hours:
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Full-time and part-time shifts available.

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Flexible schedules covering mornings, evenings, and weekends.

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Must be available to work in your time zone with some flexibility to adjust based on business needs.

• Knowledge, Skills, and Abilities:
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Knowledge of basic troubleshooting for common customer service issues.

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Ability to navigate and learn new software systems quickly.

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High level of attention to detail and data accuracy.

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Professional etiquette and strong interpersonal skills.

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Ability to maintain confidentiality and manage sensitive information responsibly.

• Benefits:
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Competitive hourly pay with regular performance bonuses.

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Fully remote – work from the comfort of your home.

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Health, dental, and vision insurance (for eligible full-time roles).

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401(k) with company match.

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Paid time off, holidays, and wellness days.

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Travel benefits and discounts through Deltas employee programs.

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Career development opportunities and remote training.

• Why Join Us:

At Progressive Technology, we believe in empowering people through flexible opportunities, supportive work environments, and growth-driven careers. By partnering with Delta, you are joining a team that values innovation, customer satisfaction, and work-life balance. Whether you are starting your career or looking for a fresh opportunity, you will find a place where your skills are appreciated and your efforts rewarded. How to Apply: Ready to take off with a career that gives you freedom and flexibility? Apply now by visiting our official careers page or send your resume directly to us with the subject line: Remote Customer Support Application – Your Name. We can not wait to welcome you aboard! Apply tot his job Apply To this Job