Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic and Supportive Environment at arenaflex
Are you a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as a Bilingual Spanish Call Center Customer Service Representative!
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, we value individuality and recognize the unique contributions each associate brings to our team. We're a company that appreciates ideas and new ways of thinking, and we're excited to welcome talented individuals like you to our family!
Job Summary
As a Bilingual Spanish Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You'll also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Responsibilities
* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
Preferred Qualifications
* Previous experience in a call center environment, preferably in a customer service role
- Bilingual Spanish language proficiency
- Familiarity with NJ Family Care rules/guidelines and other related program policies
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
What We Offer
* Competitive hourly rate of $17.00 per hour
- Paid training program with equipment provided
- Full-time schedule with 40 hours per week
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
* arenaflex is committed to creating a positive, employee-friendly culture that values individuality and recognizes the unique contributions each associate brings to our team.
- Our work environment is dynamic and supportive, with a focus on collaboration and teamwork.
- We're a company that appreciates ideas and new ways of thinking, and we're excited to welcome talented individuals like you to our family!
How to Apply
If you're a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for this exciting opportunity! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
If you're an individual with a disability and require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing equal access to employment opportunities for all qualified individuals.
Note
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Contact Information
If you have any questions or would like to learn more about this exciting opportunity, please don't hesitate to contact us. We're always happy to hear from talented individuals like you!
Apply Now!
Don't miss this opportunity to join arenaflex as a Bilingual Spanish Call Center Customer Service Representative! Apply now through our website, and we'll be in touch to discuss your qualifications further. Apply for this job