Experienced Customer Service Specialist – Retail Sales and Customer Experience
At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to achieve their goals. As a Customer Service Specialist, you'll play a vital role in helping us achieve our mission by providing top-notch service to our customers, driving sales growth, and maintaining a positive store environment.
About arenaflex
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history of innovation and a commitment to excellence, we're dedicated to helping our customers achieve their goals and make a lasting impact.
Job Summary
We're seeking an experienced Customer Service Specialist to join our team at our Denham Springs, LA location. As a Customer Service Specialist, you'll be responsible for providing exceptional customer service, driving sales growth, and maintaining a positive store environment. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions, maintaining accurate work order files, and pulling products from the sales floor or warehouse.
Responsibilities
* Provide exceptional customer service to drive sales growth and customer satisfaction
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
- Build productive relationships with wholesale and retail customers to drive sales growth and customer loyalty
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull products from the sales floor or warehouse as needed
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales and customer satisfaction
Qualifications
* Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales goals
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
- Basic math skills and ability to handle cash and credit transactions
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Sales training and development programs
- Leadership development programs
- Continuing education and certification programs
- Mentorship and coaching programs
Work Environment and Company Culture
Our Denham Springs, LA location is a dynamic and fast-paced environment that's dedicated to delivering exceptional customer experiences. We're a team-oriented and collaborative culture that values diversity, inclusion, and respect. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes:
- A base salary and commission structure
- Overtime pay and bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discounts and perks
- Opportunities for career growth and advancement
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Apply for this job