Experienced Customer Care Representative – Call Center Operations at arenaflex

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our members' expectations. As a leading organization in the industry, we are seeking a highly skilled and dedicated Customer Care Representative to join our team in Atlanta, GA. If you are passionate about providing top-notch customer service and have a proven track record of success in a call center environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative organization that is dedicated to providing world-class customer service to our members. With a strong commitment to excellence, we strive to create a positive and supportive work environment that fosters growth and development. Our team is comprised of talented and passionate individuals who are dedicated to making a difference in the lives of our members.

Job Summary

As a Customer Care Representative at arenaflex, you will be responsible for providing exceptional customer service to our members via telephone, email, fax, or online chat sessions. You will be the primary point of contact for our members, responding to their inquiries, resolving their issues, and providing them with accurate and timely information. Your primary goal will be to ensure that our members have a positive and seamless experience with our organization.

Essential Duties & Responsibilities

* Provide exceptional customer service to active and retired members, beneficiaries, and the general public via telephone, email, fax, or online chat sessions

• Respond to incoming calls regarding, but not limited to, membership/retirement eligibility, refund/retirement processes, and service purchases
• Review, comprehend, and speak knowledgeably to members regarding current laws, agency policies, web services, and departmental policies and procedures
• Notate and update account information accurately
• Schedule, cancel, and update appointments
• Assist members with TRS web account registration and navigation
• Provide information regarding self-service features such as updating and maintaining account information or initiating an online chat session
• Appropriately submit requests for research and route calls to appropriate division, if needed
• Constantly maintain call center guidelines and expectations including quality assurance, attendance, punctuality, and time management
• Perform other duties as assigned

Minimum Qualifications & Education

* High school diploma or GED

• One year of full-time work experience providing customer support or technical assistance
• Bachelor's degree from a four-year accredited college and three years of recent call center experience preferred, or an equivalent combination of college and experience
• Type 30 WPM accurately
• Must be able to work an 8-hour schedule between the hours of 7:30 am-5:30 pm

Essential Skills & Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office Suite and other software applications
• Ability to work effectively in a team environment and provide support to colleagues as needed

Career Growth Opportunities & Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs and opportunities for advancement, including:

• Comprehensive training program for new hires
• Ongoing training and development opportunities to enhance skills and knowledge
• Career advancement opportunities to leadership positions
• Mentorship program to support career growth and development

Work Environment & Company Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We strive to create a positive and supportive work environment that fosters growth and development. Our team is comprised of talented and passionate individuals who are dedicated to making a difference in the lives of our members.

Compensation, Perks, & Benefits

arenaflex offers a competitive salary and a range of benefits, including:

• Comprehensive health, dental, and vision insurance
• 401(k) plan with matching contribution
• Paid time off and holidays
• Flexible work arrangements to support work-life balance
• Professional development opportunities to enhance skills and knowledge

How to Apply

If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth and development. Apply for this job