Collections Consultant – Process Associate – French – Remote Romania

Associate - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description - Inviting applications for the role of a Collections Consultant Process Associate French Remote Romania Responsibilities: - Answering phone calls in the mentioned languages with a nice controlled voice on a priority established by the team leader - The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them according to the Standardized Operating Procedures and work Instructions - Ensure file management according to the flow (writings / requests / calls credit investigations) - Customer service through electronic channels - Projecting a positive image of the company and brand - Implementing changes using your creativity and focus on process improvement - Verify and update customer information during each telephone exchange - Negotiate an immediately regularization of unpaid invoices (resumption of direct debits collection by credit card etc.) - Sharing with all team members any relevant knowledge obtained through customer interactions - Attending training sessions - Arranging working schedules with colleagues flexibly according to business needs - Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis - Providing assistance to new colleagues whenever possible. - Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date Qualifications - Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications - Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources Required Skills - Account Maintenance, Accounts Receivable Collection, Banking Capital Markets, Collections Analytics, Collections Management, Customer Experience (CX), End to End Management, Online Customer Support Language English, French Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Collections Remote Type - Office Work Shift - Standard (Romania) Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Apply To This Job